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Fall-2013
Bachelor of
Business Administration - BBA Semester 1
BBA102–Organisational
Behaviour-4 Credits
(Book ID:
B1498)
Assignment
(60 Marks)
Note: Answers
for 10 marks questions should be approximately of 400 words. Each question is
followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Define the term ‘Organisational
Behaviour’. Describe the importance of Organisational behaviour.
Answer. Organizational behavior is a field of study that investigates
the impact that individuals, groups and structures have on behavior within an
organization for the purpose of applying such knowledge towards improving an organization's
effectiveness. It is an interdisciplinary field that includes sociology,
psychology, communication, and management; and it complements the academic
studies of organizational theory (which is focused on organizational and
intra-organizational topics) and human resource studies (which are more applied
and business-oriented). It may also be referred to as
Q2. List the types of organisation
structure? Mention the basic elements of Organization Structure. Explain any
three elements.
Answer. Organisation Structures;
1.
Functional Structure
2.
Divisional Structure
3. Matrix.
4. Project
Organisation Structure.
Elements:
1. Geography
How your
organization is structured can depend on how many corporate locations you need
to account for in your planning. The more spread out an organization is, the
more autonomy each location will need to be
Q3. Define the term ‘Learning’.
Explain the theories of learning.
Answer. Learning:
Learning is
acquiring new, or modifying and reinforcing, existing knowledge, behaviors,
skills, values, or preferences and may involve synthesizing different types of
information. The ability to learn is possessed by humans, animals and some
machines. Progress over time tends to follow learning curves. Learning is not
compulsory; it is contextual. It does not happen all at once, but builds upon
and is shaped by what we already know. To that end, learning may be viewed as a
process, rather than a collection of factual and procedural knowledge. Learning
produces changes in the organism and the changes produced
Q4. Describe Conflict management
approaches.
Answer. Conflict management is the process of limiting the
negative aspects of conflict while increasing the positive aspects of conflict.
The aim of conflict management is to enhance learning and group outcomes,
including effectiveness or performance in organizational setting. Conflict
management is something that companies and managers need to deal with. Conflict
significantly affects employee morale, turnover, and litigation, which affects
the prosperity of a company, either constructively or destructively.
Q5. Define the term ‘power’ with
respect to organizational behaviour. What are the sources of power? Explain.
Answer. Power as explained by Max Weber - "The
probability that one actor within a social relationship will be in a position
to carry out his own will despite resistance."
Pfeffer - "The
potential ability to influence behavior, to change the course of events, to
overcome resistance, and to get people to do things that they would not
otherwise do."
The concept
of power needs to be
Q6. What do you mean by
organizational change? Explain the need for change. What are the reasons for
resistance to change in organisation?
Answer. Organisational Change:
Company or
organization going through a transformation. Organization change occurs when
business strategies or major sections of an organization are altered. Also
known as reorganization, restructuring and turn around.
Need for Change:
1. Technology
Technology
also has affected how we communicate. No longer do business people dial a
rotary phone, get a busy signal,
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