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Master of
Business Administration - MBA Semester 4
MH0059–Quality
Management in Healthcare Services-4 Credits
(Book ID:
B1323)
Assignment
(60 Marks)
Note: Answers
for 10 marks questions should be approximately of 400 words. Each question is
followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Discuss the history and scope of
quality in healthcare.
Answer. History
In 1965,
Congress passed legislation which established the Medicare and the Medicaid
programs as Title XVIII and Title XIX of the Social Security Act. Medicaid was
established in response to the perceived inadequacy of the "welfare
medical care" under public assistance at the time. Under this provision,
Americans 65 years and older were qualified to receive compulsory hospital
insurance (part
Q2. Explain the application of
quality concepts in healthcare organisations.
Answer. Five Key Concepts
Five concepts
are consistently cited in studies of TQM in health care settings. Three are
basic to TQM: a focus on customers, continuous improvement and learning, and
participation and teamwork by all employees. TQM studies agree on two more key
principles: a commitment by top management and a process approach to the
organization's business challenges. A process approach amounts to seeing
Q3. Discuss quality management in
health care.
Answer. The IOM defined quality as “the degree to which health services for
individuals and populations increase the likelihood of desired health outcomes
and are consistent with current professional knowledge.”
Four Dimensions of Quality in
Healthcare
Q4. Explain the seven quality tools.
Add a note on advantages and disadvantages of quality control.
Answer. Seven quality tools
1. Cause-and-effect diagram (also
called Ishikawa or fishbone chart): Identifies many possible causes for an effect or problem and
sorts ideas into useful categories. Organizations face problems everyday and it
is required to understand the causes of these problems in order to solve them
effectively. Cause and effect diagrams exercise is usually teamwork.
2. Check sheet: A structured, prepared form for collecting
and analyzing data; a generic tool that can be adapted for a wide variety of
purposes. When this is done with the help of software packages such as
Microsoft Excel, you can derive further analysis graphs and automate through
macros available.
Therefore,
it is always a good idea to use a software check sheet for information
gathering and organizing needs.
Q5. Discuss quality assurance in
healthcare services.
Q6. Explain the importance of teams
in healthcare.
Answer. Importance:-
Responsive
When health care
providers work as a team, they can be more responsive to changes as they occur,
according to a research team funded by the Health Services Research Foundation
and published in Healthcare Papers. When a patient’s condition worsens, the
team looks to the leader, knowing that each person on the team can fulfill his
respective duties and work with others to solve problems. Trust develops in a
cohesive team, increasing confidence in your partners, knowing they will
fulfill their duties during a crisis. Nurses, doctors and assistants working as
a team tend to make fewer mistakes, leading to improved patient outcomes.
SUMMER-2015
Get solved
assignments at nominal price of Rs.120 each.
Mail us at: subjects4u@gmail.com or contact at
09882243490
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