MH0059-Quality Management in Healthcare Services

Winter-2015

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Master of Business Administration - MBA Semester 4

MH0059-Quality Management in Healthcare Services

(Book ID: B1323)

Assignment (60 Marks)

Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.

Q1. Explain the objectives of quality in healthcare. Add a note on Maxwell’s concept of quality.

Answer. Objectives of quality in healthcare: 

Hem's objectives for physician and provider quality are to: 

Promote the delivery of necessary and appropriately managed medical care to members by properly credentialed physicians and providers in an appropriate setting with maximum safety.

Promote availability, accessibility and acceptability of a range of medical and behavioral health services through a network of professional, facility and ancillary providers.

Q2. Differentiate between Six sigma and Total quality management.

Answer. Comparison of Six Sigma and Total Quality Management

Six-Sigma is a relatively newer concept than Total Quality Management but not exactly its replacement. The basic difference between Total Quality Management and Six Sigma is that TQM delivers superior quality manufactured goods whereas six sigma on the other hand results in better results. Total Quality management refers to continuous effort by employees to ensure high quality products. The process of Six Sigma incorporates many small changes in the systems to ensure effective results and better customer satisfaction.

Q3. Explain the various quality tools.

Answer. Quality Tools

The seven tools are:

1.     Cause-and-effect diagram (also known as the "fishbone" or Ishikawa diagram)

2.     Check sheet

3.     Control chart

4.     Histogram

5.     Pareto chart

Q4. Explain the steps followed in implementation of QMS in healthcare organization.

Answer. 1. Mission.  Clarify Vision and Values

Employees need to know how what they do is tied to organizational strategy and objectives which makes it important that all employees understand where the organization is headed (its vision), what it hopes to accomplish (mission) and the operational principles (values) that will steer its priorities and decision making.  Having a process to educate employees during new employee orientation and a communication process to help ensure that the mission, vision and values is always in front of the people is a major first step.

Q5. Define total quality management. Discuss the importance of TQM in healthcare.

Answer. Total Quality Management: Total quality management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control. TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six Sigma.

Q6. Explain team processes in healthcare.

Answer. Health care or healthcare is the maintenance or improvement of health via the diagnosis, treatment, and prevention of disease, illness, injury, and other physical and mental impairments in human beings. Health care is delivered by health professionals (providers or practitioners) in allied health professions, chiropractic, physicians, dentistry, midwifery, nursing, medicine, optometry, pharmacy, psychology, and other health professions. It includes the work done in providing primary care, secondary care, and tertiary care, as well as in public health.         

Winter-2015

Get solved assignments at nominal price of Rs.125 each.

Mail us at: subjects4u@gmail.com or contact at

09882243490