MU0017-Talent Management and Employee Retention

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Master of Business Administration- MBA Semester 4

MU0017-Talent Management and Employee Retention

(Book ID: B1869)

Assignment (60 Marks)

Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60.

Q1. Explain the key elements of Talent Management System.

Answer. Key Elements of a Talent Management System

Recruitment and Selection: Recruitment is the process of finding and hiring the best-qualified candidate for a job opening, in a timely and cost effective manner. Recruitment and retention have become a big challenge for organizations due to the continuing global talent shortage, the changing worldview of work by new generation employees entering the workforce, and the ever increasing evidence that poor recruitment decisions have a direct impact on the bottom line.

Q2. Define Talent Management. Discuss the Talent management Approaches.

Definition of Talent Management - 2

Explaining the Talent management Approaches - 8

Answer. Talent Management

Talent Management is useful to both the organization and the employees. It is defined as a conscious and systematic approach taken up to attract, identify, develop and retain productive and engaged employees with aptitude and abilities to meet current and future organizational needs by fulfilling the business/operation critical roles. Its goal is to create a high-performance, sustainable organisation that meets its strategic and operational goals and objectives.

Q3. What is retention? Explain why retention is important. List the keys to strong retention.

Define retention - 2

Explain the importance of retention - 6

List the keys to strong retention - 2

Answer. Employee retention is a systematic effort by employers to encourage valued employees to remain with their organisation.

A large part of keeping valued employees is attracting the right people to the organisation in the first place by the use of an effective workforce plan and recruitment and selection practices.

Q4. Explain the key Compensation principles. What do you mean by Total rewards? Describe the elements of Total rewards.

Explaining the key compensation principles -3

Definition of Total rewards -2

Explaining the elements of Total rewards - 5

Answer.  Compensation is the HRM activity that deals with every type of reward that individuals receive for performing organizational tasks. It is basically an exchange relationship. Employees exchange their labour for financial and non-financial rewards. Financial compensation is both direct and indirect. Direct financial compensation consists of the pay an employee receives in the form of wages, salary, bonuses, and commissions. Indirect financial compensation (also called “benefits”) consists of all the rewards that

Q5. Explain the organizational issues pertaining to Talent Management.

Answer. Organizational issues pertaining to Talent Management

Organizational issues pertaining to talent management could arise because of focus and fit.

(i) Focus: The different types of focus are:

Step by step focus: In this, managers look for employees with potential to take one step ahead in their career. Talent management needs to have a proactive approach to both skill enhancement and career progress

Q6. Write short notes on:

a. Workforce Analysis

b. Talent Review

Answer. a. Workforce Analysis

It is a systematic process in which an organization identifies the critical jobs and competencies, needed for the current and future employees, and develops strategies to overcome any gaps.

Its main priority is using information to obtain an overview of the workforce and targeting talent management initiatives which include:

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MU0016-Performance Management and Appraisal

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Master of Business Administration- MBA Semester 4

MU0016-Performance Management and Appraisal

(Book ID: B1868)

Assignment (60 Marks)

Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60.

Q1. Explain the aims and purpose of “Performance management’’?

Aims of Performance Management - 5

Purpose of Performance Management - 5

Answer. A “performance management system” refers to the continuous process of observing, measuring, and developing performance in the organization by means of linking each employee’s performance and objectives to the organization’s overall mission and goals.

The aim of performance management is to align organisational objectives with the skills, performance goals and competencies of employees.  It involves creating a workforce that has an understanding of what is to be achieved at the overall organisational level.

Q2. Define performance appraisal. What are the dimensions of performance appraisal? Describe the characteristics of performance appraisal.

Answer. Describe the characteristics of performance appraisal - A performance appraisal is a systematic and periodic process that assesses an individual employee's job performance and productivity in relation to certain pre-established criteria and organizational objectives. Planning is a key component of managers' job functions. They design and devise ways to improve their companies and departments. However, factors inside and outside the company can affect managerial planning for better or worse. Performance management is the systematic process by which an agency involves its employees, as individuals and

Q3. Explain 5 traditional and 5 modern methods of performance appraisal.

Traditional and modern methods of performance appraisal - 5

Answer. Traditional Methods:

1. Ranking Method:

It is the oldest and simplest formal systematic method of performance appraisal in which employee is compared with all others for the purpose of placing order of worth. The employees are ranked from the highest to the lowest or from the best to the worst.

In doing this the employee who is the highest on the characteristic being measured and also the one who is L lowest, are indicated. Then, the next highest and the next lowest between next highest and lowest

Q4. What is performance feedback? List any 3 important principles of feedback? Explain some of the pitfalls of performance feedback?

Answer. Meaning of performance feedback - The performance feedback process is ongoing between managers and employees. The exchange of information involves both performance expected and performance exhibited.

Use of performance feedback - You're cold! Now you're getting warmer! You're HOT!" Even children playing the popular "Hot or Cold" game know that to perform well (find the hidden object) people need to be told how they're doing. Without feedback, you're walking blind. At best, you'll accidentally reach your

Q5. What is meant by “360 Degree feedback”? Explain its purpose. What are the advantages and disadvantages of 360 degree feedback?

Answer. Meaning of 360 degree feedback –

360 Degree Feedback is a system or process in which employees receive confidential, anonymous feedback from the people who work around them. This typically includes the employee's manager, peers, and direct reports.

Purpose of 360 degree feedback - A common question that we hear is “should we use 360 degree feedback to do that or performance reviews?” Well, that depends on what you are doing. Are managers expected to conduct performance reviews on their employees? Is this an official review? Or do you want

Q6. Write a brief note on Ethics in performance management.

Answer. Importance of ethics in PM

When it comes to project management, ethics are extremely important in gaining the support of the project team. Ethics are defined as the moral values, beliefs, and rules that one upholds in their life on the job and personally to ensure right from wrong.

Ethical Issues

There are a number of different components of managing a project. While conducting project management, profit and staff motivation are often paramount. However, a project manager must also

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MU0015-Compensation and Benefits

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Master of Business Administration- MBA Semester 4

MU0015-Compensation and Benefits

(Book ID: B1859)

Assignment (60 Marks)

Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60.

Q1. (i) What is meant by “compensation management”?

(ii) Organizations design out the employee compensation packages based on some ‘compensation’ and ‘non-compensation’ dimensions. Describe in brief the compensation’ dimensions.

Answer. (i) Meaning of compensation management - Compensation management is a general policy, implemented in conjunction with specialized software, designed to help an organization maximize the returns on available talent. The ultimate goal is to reward the right people to the greatest extent for the most relevant reasons.

Q2. Explain the concept of Wage?

List down the pre-requisites of effective Incentive schemes?

Explain wage concept - 5

Pre-requisites of effective Incentive schemes - 5

Answer. A wage is monetary compensation (or remuneration, personnel expenses, labor) paid by an employer to an employee in exchange for work done. Payment may be calculated as a fixed amount for each task completed (a task wage or piece rate), or at an hourly or daily rate, or based on an easily measured quantity of work done. Wages are an example of expenses that are involved in running a business. In the widest sense, wages means any economic compensation paid to the employer under some contract to his woks for the services rendered by them.

Q3. What do you understand by VRS (Voluntary Retirement Scheme)? Also list down reasons, merits and demerits of VRS?

Concept of VRS - 2

Reason for adopting VRS by organization, Merits and demerits of VRS - 8

Answer. Voluntary retirement scheme (VRS) refers to voluntary retirement scheme, when company faces the problem of surplus labor, they have to remove the extra workers. Voluntary retirement scheme is a method used by companies to reduce surplus staff. This mode has come about in India as labour laws do not permit direct retrenchment of unionized employees.

Q4. Discuss the Organizational and External Factors Affecting Compensation strategies?

Answer. The Compensation is the monetary and non-monetary rewards given to the employees in return for their work done for the organization. Basically, the compensation is in the form of salaries and wages. There are several internal and external factors affecting employee compensation.

Factors Affecting:

Internal factors: The internal factors exist within the organization and influences the pay structure of the company. These are as follows:

Q5. Explain the elements of Managerial remuneration? Elucidate some of the economic determinants of pay?

Elements of Managerial remuneration - 5

Economic determinants of pay - 5

Answer. Elements of a managerial remuneration

For Group Management, total remuneration consists of fixed salary, short-term and long-term variable remuneration, pension and other benefits. If the size of any one of these elements is increased or decreased, at least one other element has to change where the competitive position should remain unchanged.

• Fixed Salary,

Q6. Who are ‘Expatriates’? What are the objectives of ‘Expatriate compensation’? Differentiate between Financial (extrinsic) compensation and Non-financial (intrinsic) compensation.

Answer. Meaning of expatriates 'Expatriate' An individual living in a country other than their country of citizenship, often temporarily and for work reasons. An expatriate can also be an individual who has relinquished citizenship in their home country to become a citizen of another.

Objectives of expatriate compensation - Major objectives on which most of the expatriate compensation plans are designed are mentioned below:-

Most expatriate compensation plans are designed to achieve four major objectives:

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MH0054-Finance, Economics and Planning in Healthcare

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Master of Business Administration- MBA Semester 3

MH0054-Finance, Economics and Planning in Healthcare-4 Credits

(Book ID: B1215)

Assignment (60 Marks)

Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60

Q1. Explain the various financial functions within the healthcare organisations.

Answer. Mentioning the categories of financial functions in healthcare organizations:

Financial functions in healthcare organisation can be categorized under the following categories:

1. Controllership

2. Treasurership

Explanation of various functions:

1. Controllership

• Planning for control: This covers the function of establishing budgetary systems.

• Reporting and interpreting: includes the preparation of financial statements.

• Evaluating and Consulting: involves conducting cost analyses.

Q2. Explain the claims process in healthcare organisations.

Answer. Explaining the claim process for cashless hospitalization and claim reimbursement:

Cashless hospitalization

To avail cashless hospitalization treatment at network hospitals:

Step 1: The insurance company provides the list of network hospitals offering cashless facility for treatment.

Step 2: The claimant needs to produce the insurance health card at the hospital.

Q3. Discuss the types of taxes. Add a note on service tax on healthcare organisations.

Answer. Types of taxes:

There are basically two types of taxes, Direct and Indirect taxes. Direct taxes are collected by the government directly from the tax payer through levies such as income tax, wealth tax and interest tax. Whereas indirect taxes are collected indirectly as a part of prices of goods and services on which these are levied. Some of the taxes that are levied in India by the government:

Income Tax: The Income Tax Act of 1961 stipulates that any person who qualifies as an assessee and whose gross income is more than the exemption limit is required to pay Income Tax in accordance with the rates indicated by the Finance Act.

Q4. Explain different methods of evaluation of healthcare services.

Answer. Listing the different methods of evaluation of healthcare services:

1. Marginal analysis

2. Cost-effectiveness

3. Cost-benefits analysis

4. Cost-utility analysis

Q5. Define cost accounting. Explain the various categories of costs.

Answer. Definition of cost accounting:

Cost accounting is the classification, recording and appropriate allocation of expenditure for the determination of the products or services, and for the suitable presentation of data for the purpose of control and management. The cost accounting normally includes the cost of job or contract, batch, process and so on. Cost accountancy is the combination of both the application of costing and cost accounting principles, methods, techniques to science, art and practice of cost control and ascertainment of profitability.

Q6. Explain the importance of healthcare planning. Add a note of types of healthcare planning.

Answer. Importance of healthcare planning:

Healthcare planning is done to meet the health care needs of target population. There are a wide variety of health care systems around the world. In some nations, the healthcare system planning is distributed among market participants, while in others planning is made more centrally among governments, trade unions, charities, religious, or other coordinated bodies to deliver planned health care services targeted to the populations they serve. However, health care planning has often been evolutionary rather than revolutionary.

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MH0053-Hospital & Healthcare Information Management

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Master of Business Administration - MBA Semester 3

MH0053-Hospital & Healthcare Information Management

(Book ID: B1214)

Assignment (60 Marks)

Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60

Q1. Explain the domains and benefits of Health Management Information System (HMIS).

Answer.  Features & Benefits:

Healthcare ERP\ Hospital Management System (HMS) is a state-of-the-art software suite that offers comprehensive solutions to various segments of Healthcare Industry addressing all the issues from multi-discipline angels namely Patients, Doctors, Pharmacy, Hospital Management and Services. It is suitable for all types, sizes and specialties of Hospitals, small Nursing Homes, HMOs, Polyclinics and General Practitioners.

Healthcare ERP has been tested, proven and awarded for excellence in a large-scale, widely distributed, health care environment. Profmax has interviewed hundreds of physicians and other

Q2. Discuss the issues with the existing HMIS in India.

Answer. Health management System in India:

1. Issues of Data Availability and Quality

To record the vital events and matching of events is done using both the sources and estimates are arrived using both the sources. The SRS estimates are used extensively for policy making and planning purpose. In the absence of reliable estimates from CRS, this has become a most excellent source for estimating vital events at nation and state level. The Census data is used to correct the estimates provided by SRS and periodically every ten years the sample units are revised.RGI is

Q3. Discuss the important applications of Hospital Information System.

Answer. 1. Comprehensive Electronic Medical

The heart of Orion Health HIS is the Electronic Medical Record (EMR). This central repository for all medically related documentation exposes the medical history of each patient into a single medical record. From any device in the healthcare organisation system, the EMR provides the necessary tools for physicians to complete all procedures and administrative tasks associated with a patient visit. With a few mouse clicks, medical workers can quickly and simultaneously view medical examinations, diagnoses, treatment histories, test results, and medication histories in

Q4. Explain the various modules of Hospital Information System.

Answer. 1. Housekeeping module of Fortis hospital mainly deals with the bed status of the ward in which firstly the beds from which patient ready to move are shown and then the information through phone is being delivered to the floor supervisor about the room that has to be cleaned which is also shown in the HIS housekeeping module then when the room is cleaned the information is being passed by the supervisor to the housekeeping desk that room has been cleaned and the person attending the call mark in the HIS that the room has been cleaned and vacant and ready to be occupied by other patient.

Q5. Discuss the components of quality assurance in health care.

Answer. Mentioning the various components of quality assurance in healthcare:

The main four components of Quality Assurance (QA) include

1. Quality assessment

2. Utilization Management

3. Credentialing

Q6. Explain Telemedicine in detail.

Answer. Telemedicine Defined

Telemedicine (also referred to as "telehealth" or "e-health") allows health care professionals to evaluate, diagnose and treat patients in remote locations using telecommunications technology. Telemedicine allows patients in remote locations to access medical expertise quickly, efficiently and without travel. Telemedicine provides more efficient use of limited expert resources who can "see" patients in multiple locations wherever they are needed without leaving their facility. In developed and developing countries telemedicine offers a reduced cost solution to delivering

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MH0052-Hospital Organization, Operations and Planning

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Master of Business Administration - MBA Semester 3

MH0052-Hospital Organization, Operations and Planning

(Book ID: B1213)

Assignment (60 Marks)

Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60

Q1. Classify hospitals and explain the various functions of hospitals.

Answer. A hospital is an institution which is scientifically & economically organized for prevention, diagnosis & treatment of diseases. The teaching hospitals have facilities for the teaching & training of medical & paramedical students & trainers, hospital may be operated by the government or private agencies.

Classifications of hospital are given bellow:-

1. According to service-

a. General hospital: - District hospital, Thana hospital.

b. Special hospital: - Medical college hospital, mental hospital, cancer hospital.

Q2. Define medical record. Describe the policies and procedures adopted in the medical records department.

Answer. Definition:

A „medical record‟ is defined as a systematic documentation of patient personal/social data along with history of his/her ailments, clinical findings, investigations, diagnosis, treatment given, follow-up and final outcome

Listing the various policies and procedures:

1. Records retention policy

2. Medico Legal Cases (MLC) Record Maintenance

3. Court Attendance

4. Birth and Death Report

5. Generation of Statistics

Q3. Discuss the essential principles for managing hospital materials.

Answer. Listing the 7 essential principles:

The seven underlying principles are Quantity, Price, Source, Delivery Methods, People and the most important one is Quality.

1. Quantity

2. Price

3. Source

4. Delivery

5. Methods

Q4. Discuss in brief the planning, design and staffing of a billing department in a hospital.

Answer. Brief outline of billing department:

The Central billing department plays an important role, as liaison office between the management and the patients, in addition to its prime duty of billing. The immense patience, human relations and hospitality is the need of the hour to alleviate the problems of patients who are in distress, as the words spoken and deeds undertaken by the staff working at this department project the theme of humanity.

Q6. Imagine that you are appointed as a consultant for setting up an outpatient department in a tertiary care teaching hospital. What are the planning considerations you have to keep in your mind before executing the task?

Answer. An operating theater, also known as an operating theatre, operating room (OR) or operating suite, is a facility within a hospital where surgical operations are carried out in a sterile environment. Historically, the term "operating theatre" referred to a non-sterile, tiered theater or amphitheater in which students and other spectators could watch surgeons perform surgery.

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MH0051-Health Administration

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Master of Business Administration - MBA Semester 3

MH0051-Health Administration

(Book ID: B1212)

Assignment (60 Marks)

Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60

Q1. Explain the healthcare delivery systems in India and their functions.

Answer. In India, it represented by five major sectors or agencies which differ from each other by the health technology applied and by the source of funds for operation.

1. Public Health Sector

(a) Primary health care

Ø  Primary health centres

Ø  sub‐centres

Q2. Discuss the National health programs for blindness and cancer.

Answer. Control of Blindness activities started during 1972–73, as Trachoma Control Programme. From 1976–77 it was converted into National Programme for Control of Blindness. It is 100% centrally sponsored programme.

Cataract is the main reason for the blindness and 62% of the blinds in the State are due to cataract only. The goal set for the terminal year of the 10th Plan is to reduce the prevalence of blindness to 0.8% by 2007.

Q3. List the occupational diseases most prevalent in work place. Discuss their prevention methods.

Answer. Listing the occupational diseases most prevalent in work place:

The most common type of occupational diseases is:

• Multiple Chemical Sensitivity Syndromes (MCS)

• Sick Building Syndrome (SBS)

Q4. Define health insurance. Explain the relationship and problems in hospitals/TPAs and Insurance companies.

Answer. Health insurance is a type of insurance coverage that pays for medical and surgical expenses incurred by the insured. Health insurance can reimburse the insured for expenses incurred from illness or injury, or pay the care provider directly. It is often included in employer benefit packages as a means of enticing quality employees. The cost of health insurance premiums is deductible to the payer, and benefits received are tax-free.

Health insurance can be directly purchased by an individual, or it may be provided through an employer. Medicare and Medicaid are programs which provide health insurance to elderly, disabled, or un-insured individuals.

Q5. Discuss the government programs for nurturing newborns.

Answer. Listing the government programs for nurturing newborns:

• Home-based new born care

• Facility based new born care

• Promotion of Infant and Young Child Nutrition (IYCN)

• Child nutrition in the Reproductive and Child Health (RCH) programme-Breastfeeding

Q6. Explain the management methods and techniques of health planning.

Answer. Mentioning the management methods and techniques:

Management methods and techniques of health planning:

Ø  Balance of essential services

Ø  Decentralisation

Ø  Community participation

Ø  Specific Management Issues

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