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Master of
Business Administration- MBA Semester 4
OM0016-Quality
Management
(Book ID:
B2009)
Assignment (60 Marks)
Note: Answer
all questions must be written within 300 to 400 words each. Each Question
carries 10 marks 6 X 10=60.
Q1. What do
you mean by Dimensions of quality? Explain all key dimensions of quality
proposed by David Garvin.
Answer. Eight
dimension of product quality management
can be used at a strategic level to analyze quality characteristics. The
concept was defined by David Garvin. Some of the dimensions are mutually
reinforcing, whereas others are not—improvement in one may be at the expense of
others. Understanding the trade-offs desired by customers among these
dimensions can help build a competitive advantage.
Q2. Write
short notes on the following:
a. ISO
9001:2008
b. Optimal
maintenance costs
c. Knowledge
management strategy
d. Kanban.
Answer. a. ISO
9001:2008 is developed with the aim
of establishing the requirements of quality management systems. Any type of
organisation, whether big or small, can use it irrespective of the industry it
belongs to. This standard basically designs the requirements for quality management
systems. The implementation of ISO 9001:2008 has been in more than one million
organisations in 170 countries. With the use of 9001:2008 in an organisation,
the customers are sure of the consistent good quality in the
Q3. Explain
various phases for the development of Process-Oriented QMS (Quality Management System).
Answer. A Quality Management System (QMS) encompasses a whole
set of activities, which need to be coordinated and controlled for producing
the desired quality in a company. QMS helps organisations to adopt a proactive
approach for assuring quality through a value chain to minimize defects rather
than a reactive approach where specific defects are rectified. QMSs are
designed to assist an organisation in the implementation of standards and
achievement of goals and objectives. The aim of a QMS is to support the
Q4. Explain
the concept of Change in terms of quality. Also describe Lewin’s Three-Stage
Process of Change.
Answer. Nowadays, the term “change” is used so often that its
meaning has become confusing and unclear. Anything that seems different or new
to the senses is considered as a change. General meaning of a change would be
any significant alteration in some situation from its current state to a new
and different state. This shift or change in the present situation can include
minor modifications in procedures or technology in an organisation to a radical
shift in roles within a society. The term “change” is usually
Q5. What do
you mean by Quality Control? Explain the Process of Quality Control.
Answer. According to Alford and Beaty, “Quality control is the
mechanism by which products are made to measure up to the specifications
determined from the customer’s demand and transformed into engineering and
manufacturing requirements. It is concerned with making things right than
discovering and rejecting those made wrong.”
According to Bethel, Atwater and Stackman, “Quality
control refers to the systematic control of those variables, encountered in a
manufacturing process, which affect the excellence of the end product. Such
Q6. Briefly
explain following Characteristics of Product Development.
a. Quality
of the product.
b. Cost of
the product.
c.
Development time.
d.
Development cost.
Answer. A
product can be defined as a good or service created for satisfying the needs
and desires of customers. Therefore, the development of a product is dependent
on crucial factors such as costs, understanding of customers’ needs and market
environment. The management should consider these factors before developing a
product.
According to Peter F. Drucker, “Suppliers and
especially manufacturers have market power because they have information about
a product or a service that the customer does not and cannot have, and does not
need if he can trust the brand. This explains the profitability of brands.”
Customers’ requirements form the base of product development. A product has
different meanings for different customers. For example, a mobile can be
perceived as a means of communication through messages and voice calls for one
person,
Spring-2016
Get solved
assignments at nominal price of Rs.125 each.
Mail us at: subjects4u@gmail.com or contact at
09882243490
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