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SMU
Masters of
Business Administration - MBA Semester 4
HRM404 – Change Management
Assignment Set 1
Q1.
Describe Kotter’s Eight Step Change Model.
Answer.
Kotter has developed an eight step model for creating change in the
organization. Each step acknowledges that there are key principles that are
related with the responses of the people and their approach to change, what they
look for, understand and then embrace change. Kotter holds that ‘the methods
used in successful transformations are all based on one fundamental
Q2. Explain
the process of Organizational Transformation.
(OD
intervention and their usefulness to the organizations
Process of
Organizational Transformation)
Answer. Organization development (OD) is the study of
successful organizational change and performance. OD emerged from human
relations studies in the 1930s, during which psychologists realized that
organizational structures and processes influence worker behavior and
motivation. More recently, work on OD has expanded to focus on aligning
organizations with their rapidly changing and complex environments through
organizational learning, knowledge management and transformation of
organizational norms and values. Key concepts of OD theory include
Q3. Discuss
the reasons for employees’ resistance to change.
Answer. Resistance to change can be in several forms,
explicit, implicit, immediate or deferred/delayed. If it is explicit and
immediate, the senior management should be prompt in taking steps to remedy the
situation. Implicit resistance could cause loss of loyalty, reduced level of
motivation, increase in errors and absenteeism, etc. Similarly, delayed
resistance creates problems over a period of time particularly when significant
resources have been invested in the change
Assignment
Set 2
Q1. What do
you mean by Organizational Effectiveness? Explain the approaches involved in
achieving Organizational Effectiveness
Answer.
As a wider concept, organizational effectiveness as represented by several
perspectives comprises an organization’s fit with its external environment,
configuration of its internal subsystems for high performance, emphasis upon
organizational learning and ability to satisfy the needs of key stakeholders.
This is very complex and includes lot many key terms like organizational
performance, success, goodness, health, competitiveness, excellence, and so on.
.
Q2. What do
you mean by Change Agent? Describe the characteristics of successful Change Agents.
Answer. Change
agents are people who usually have specialized training in organizational
behaviour and can help guide and advice the
Q3. List
the Framework on Organizational Learning as suggested by Peter Senge.
Framework
on Organizational Learning as suggested by Peter Senge.
Answer.
Peter Senge’s Framework on Organizational Learning
Senge explained five core disciplines in
organizational learning. These are:
Ø
Personal mastery
Ø
Mental models
Ø
Team learning
Ø
Shared vision
Ø
Systems thinking
Personal Mastery:- Personal mastery applies to
individual learning, and, according to Senge, organizations cannot learn until
their members begin to learn. Personal mastery has two components: defining
what one is trying to achieve (a goal), and having a true measure of how close
one is to the goal. In order to be creative, people rely on the use of reason and
intuition.
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assignments.
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