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Master of
Business Administration - MBA Semester 4
MU0018-Change
Management
Note: Answer all
questions must be written within 300 to 400 words each. Each Question carries
10 marks 6 X 10=60.
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Q1.
Describe Kotter’s Eight Step Change Model.
Answer.
Kotter introduced
an 8-step change model for helping managers deal with transformational change
which is summarised in Kotter’s 8-step
change model.
Q2.
What are OD interventions? How are they useful to the organizations?
Answer. An OD
intervention can be defined as “the set of structured activities in which selected
organization units engage with a task or a sequence of tasks where the task
goals are related directly or indirectly to organizational improvement in an od
intervention the entire process of diagnosis, alternative generation and making
action choices are jointly conducted and od will also examine the process of
such diagnosis, action planning and implementation.
"
Q3.
Discuss the reasons for employees’ resistance to change.
Answer. Meaning of
resistance to change - Resistance to change is the action taken by individuals
and groups when they perceive that a change that is occurring as a threat to
them. Key words here are 'perceive' and 'threat'. The threat need not be real
or large for resistance to occur.
Reasons for employee’s resistance –
1.
Misunderstanding about the need for change/when the reason for the change is
unclear — If staff do not understand the need for change you can expect
resistance. Especially from those who strongly believe the current way of doing
things works well…and has done for twenty years!
Q4.
What do you mean by Organizational Effectiveness? Explain the approaches involved
in achieving Organizational Effectiveness.
Answer.
Organizational Effectiveness:
Organizational effectiveness is the concept of
how effective an organization is in achieving its goals. Every employee in a
company contributes to organizational effectiveness. Taking into account
skills, experience, motivation and rank, some employees play a bigger role than
others. These are the people who contribute
Q5.
What do you mean by Change Agent? Describe the characteristics of successful
Change Agents.
Answer.
Change agents are people
who usually have specialized training in organizational behaviour and can help
guide and advice the change process. They strive to ‘alter human capability or
organizational systems to achieve a higher degree of output or self
actualization.’ Their objective is to make goals that stick. They have a clear
vision as to how the process of change will begin and culminate, and the
activities
Q6.Write
a brief note on the following:
a)
Herzberg’s Motivation Theory
b)
Kurt Lewin’s Model of change
Answer.
a. Herzberg’s Motivation Theory
According to Herzberg, there are some job
factors that result in satisfaction while there are other job factors that
prevent dissatisfaction. According to Herzberg, the opposite of “Satisfaction”
is “No satisfaction” and the opposite of “Dissatisfaction” is “No
Dissatisfaction”.
FALL-2017
Get
solved assignments at nominal price of Rs.125 each.
Any
issues mail us at: subjects4u@gmail.com or contact at
08894344452, 8219081362
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