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NMIMS
Master of
Business Administration - MBA Semester 3
Brand Management
Q1. In a competitive market of
commodities, Ali plans to launch Organic milk in a country where people are new
to the concept of organic and heavily rely on synthetic/chemical products. If
Ali wants to launch this product, then how can branding help him. Define the
name for the product & come up with a brand manual including all brand
elements. Also design a marketing plan to push the product.
Answer. Brands are everywhere in our life. A
product is anything that can be offered to a market for attention, use, or
consumption that might satisfy a need or want. A product is a physical good,
service, retail store, person, organisation, place, or idea. A brand helps the
customer to distinguish the goods of one producer from another. Let us
understand the conceptual meaning of the term brand. A person is known by a
name. Likewise, a product is known by a brand name, which enables the consumers
to distinguish it from other products.
Q2. What is Strategic Brand
Management Process that the Ali’s organic milk brand should follow? Explain the
4 steps.
Answer. The brand is the best tool which
helps to attract the consumer’s attention to the product. It serves to create
an image for the product in the market. Branding cannot be undertaken as a
superficial exercise, as brand is the unique signature of the product and is a
symbol of the creative process of product development. While the company makes
the product, the brand is the value of the expectations or service perceived by
the consumer, for which the customer buys the product.
Brand
management is nothing but an art of creating and sustaining the brand. It
includes managing the tangible and intangible characteristics of brand. The aim
of branding is to convey brand message vividly, create customer loyalty,
persuade the buyer for the product, and establish an emotional connectivity with
the customers.
Strategic Brand Management Process
Identifying
and establishing brand positioning: Brand positioning is a delicate task that
needs a thorough and deep knowledge of the market and competitors’ activities.
It is done by the following tools:
Q3. Mother Dairy Fruits &
Vegetables, a company with a billion-dollar (Rs 4,200-crore) turnover, has been
a well-established player in NCR known for products the firm has been largest
seller of milk in NCR , with 65% of the revenue being contributed by milk. Amul
entered Delhi market few years back and in 2011 with in a span on 4years it
defeated mother dairy in terms of market share. Amul procures fresh milk and
packages it. Mother dairy adds powder milk in its products to the tune of 40%.
This spoils the taste of the product. Also Amul is credited with more awareness
and knowledge about its products amongst consumers. Amul is a leader in the ice
cream segment of the country. Their capacity to develop products and gain
market leadership helped them gain substantial share in the NCR region in the
milk segment raising question marks on the brand equity of the company. Mother
Dairy has been market leader in NCR for 35 years. Losing ground to Amul in 2011
in the milk segment is forcing company to rethink its strategy. They plan to
increase their capacity and also expand procurement of the milk. One of the
regions why Consumer shifted to Amul has been difference in the taste of the
milk. Amul milk is fresh where as a portion of Mother dairy milk is reconstituted.
Mother dairy sells through its own outlets and home delivery is not possible
where as Amul used channel and home delivery of the milk is possible. Mother
dairy milk price has been less than the price of Amul milk, still a huge number
of mother dairy loyal customers moved to Amul. Now Mother dairy is
restructuring its strategy and systems to combat Amul.
a. What would you suggest to Mother
Dairy for its revitalization plan
b. What more challenges you foresee
for the brand?
Answer. a) Brand image is the perception of
customers about a particular brand. Image of any brand tends to develop over
time. Brand image is formed in the minds of customers based upon the experience
and interaction of the customers with the brand, interactions can take place in
different ways and not necessarily only the buying or using of the product and
service. Brand repositioning is undertaken in order to increase a brand’s
competitive position and therefore increase sales volume by seizing market
share from rival products. When repositioning companies can change aspects of
the product, change the brand’s target market or both.
When
the brand is not working well, company should go for brand repositioning so as
to survive in the market and keep its existing share. As mentioned in the question,
Mother dairy was not performing well for last few years and losing market share
to Amul.
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assignments.
For queries mail us at: subjects4u@gmail.com or contact at
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