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Assignments for Rs.150 each
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Fall-2013
Master of
Business Administration - MBA Semester 1
MB0039–Business
Communication-4 Credits
(Book ID:
B1622)
Assignment
(60 Marks)
Note: Answers
for 10 marks questions should be approximately of 400 words. Each question is
followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Nonverbal communication is
ambiguous. Explain the statement with example. Also discuss in brief.
Answer. Non-verbal communications include facial expressions, the tone and pitch of the
voice, gestures displayed through body language (kinesics) and the physical
distance between communicators. These non-verbal signals can give clues and
additional information and meaning over and above spoken (verbal)
communication.
These include:
Ø Body Language and Posture (Kinesics)
Ø Gestures
Ø Eye Contact
Ø Paralanguage
Q2. What are the strategies for
effective listening? Discuss each of them in short.
Answer. Strategies:
1. Pay
Attention to the Speaker.
2. Minimize
Distractions
3. Sit
Properly
4. Watch for
Lapses
5. Work at
It
6. Watch for
Clues from the Speaker
Q3. How does general writing differ
from business writing in terms of language style and tone?
Answer. A formal business plan is an important document for any
business. Entrepreneurs just starting out may find putting their thoughts,
goals and in some cases dreams to paper an intimidating process. Nevertheless,
it is vital to the success of your business. A business plan details every
aspect of business operations. Writing a business plan need not be an
overwhelming task if you consider the following information.
Aspects:
1. Purpose
of Business Plan
Before
drafting a business plan it is important to understand why this document is so
important to the
Q4. One has to decide whether it is
necessary to have a meeting and then start planning for it. What types of
meetings you can call for your business related activities?
Answer. A meeting is a gathering of two or more people
that has been convened for the purpose of achieving a common goal through
verbal interaction, such as sharing information or reaching agreement. Meetings
may occur face to face or virtually, as mediated by communications technology,
such as a telephone conference call, a skyped conference call or a
videoconference.
Thus, a
meeting may be distinguished from other gatherings, such as a chance encounter
(not convened), a sports game or a
Q5. What is memo? When you write a
memo, what language and writing style will you follow? Explain.
Answer. Memo is short for memorandum, a document
or other communication. A memo is intended to inform a group of people about a
specific issue, such as an event, policy, or resource, and encourages them to
take action. The word “memorandum” means something that should be remembered or
kept in mind.
Style:
1. Write the
heading segment - Specify who the memo is for and who sent it. The heading
segment should also include the
Q6. Write short notes on:
a) Business letters
b) Group discussions
Answer. (a) A business letter is usually used when writing from one
company to another, or for correspondence between such organizations and their
customers, clients and other external parties. The overall style of letter
depends on the relationship between the parties concerned. Reasons to write a
business letter include: to request direct information or action from another
party, to order supplies from a supplier, to identify a mistake that was
committed, to reply directly to a request, to apologize for a wrong, or
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