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Fall-2013
Master of
Business Administration - MBA Semester 4
QM0013–Quality
Management Tools-4 Credits
(Book ID:
B1243)
Assignment
(60 Marks)
Note: Answers
for 10 marks questions should be approximately of 400 words. Each question is
followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Explain the following
(a) Flow diagram
(b) Value Stream Mapping (VSM)
(c) Causal Loop Diagram (CLD)
Answer. (a) A flow diagram is a graphical means of representing
or presenting, describing, or analyzing a process. This is done by drawing
small boxes which represent sequence and dependency relationships usually on
the X and Y axis on the graph.
Flow diagram may refer to:
1. Alluvial
diagram, highlights and summarizes the significant structural changes in
networks
2. Flowchart,
schematic representation of a process which can give a step-by-step solution to
a given
Q2. To find success in competition, a
business needs to give importance to value creation. Explain value creation
through Brand development, Creative Design and Lean Manufacturing.
Answer. Value creation through Brand
development:
Across a
wide range of industry sectors, it is companies that are adept at developing
and managing brand and intangible asset value that reap sustainable and
superior rewards. Contrary to conventional orthodoxies, these potent business
assets exert their economic influence not only in traditional packaged goods
companies but also in the case of IT, consumer durables, cement and steel,
luxury hotels and banking sectors.
Q3. FMEA (Failure Modes and Effects
Analysis) is a means of identifying or investigating potential failure modes
and related causes. Describe the different types of FMEA. What are the
advantages and disadvantages of FMEA?
Answer. FMEA (failure mode and
effective analysis) is
a Six Sigma method for collecting knowledge about failures to avoid making the
same mistakes in the future.
FMEA
requires a step-by-step approach to identify all the possible points of failure
in a design, manufacturing process or product or service. Failure mode, the FM
in FMEA, refers to the way in which something might fail and includes any
potential error that may occur, especially errors that may affect the customer.
Effective analysis, the EA in FMEA, involves deciphering the consequences of
those failures by determining how
Q4. What are the features of
Taguchi’s Contributions? Explain Quality Loss Function method and Robust
Design.
Answer. Gnocchi Taguchi was an engineer and statistician from
the 1950s onwards, Taguchi developed a methodology for applying statistics to
improve the quality of manufactured goods. Taguchi methods have been controversial
among some conventional Western statisticians, but others have accepted many of
the concepts introduced by him as valid extensions to the body of knowledge.
The term quality management has a specific meaning within
many business sectors. This specific definition, which does not aim to assure
'good quality' by the more general definition, but rather to ensure that an
organization or
Q5. Explain the purpose of an Affinity diagram and
list out its benefits. Write a procedure to create Relations diagram.
Answer. Affinity Diagram:
Graphic tool
designed to help organize loose, unstructured ideas generated in brainstorming
or problem solving meetings. In this method, disparate but related ideas
(collected in an idea generation session) are grouped (on cards or sheets of
paper) into meaningful categories called affinity sets. These categories tie
different concepts together with one underlying theme, clarify the issues, and
provide a structure for a systematic search for one or more solutions.
Q6. Process Mapping helps to identify
the best performance measures and the major opportunities for improvement.
Describe the types of Process Mapping. Explain the major steps in Process
Mapping.
Answer. High-Level
Process Map
A High-Level Process Map describes all of the core processes
within an organization. For example, ISO
9001 requires that the sequence and interaction of the Quality Management
System processes are determined. One way
to demonstrate that processes are “determined” is through a high-level process
map.
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