MBA102 - Business Communication

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Master of Business Administration - MBA Semester 1

MBA102 - Business Communication

SET -I

1 Define communication. What are the characteristics of communication?

Definition

Characteristics of communication

Answer: According to Newman and Summer, ““Communication is an exchange of facts, ideas, opinions or emotions by two or more persons”.

According to Allen Louis, “It is the sum of all the things one person does when he wants to create an

2 What are the five types of reading?

Five types of reading

Answer: Types of Reading

Skimming

Let us say that you are a student of management and as suggested by your professor, you need to buy a reference text book for writing a paper on Investment Management or Quality Management. You go to a book store and

3 Mention the advantages and disadvantages of intranet.

Advantages

Disadvantages

Answer: Advantages and disadvantages of intranet

➢    Discourages grapevine – Grapevine or the informal communication network, although useful, leads to rumours. When employees are misinformed, they become dissatisfied and de-motivated. Using the intranet as an official channel to post information for all employees to discourages gossip and

SET -II

1 Explain the wheel of communication. Who are the internal stake holders in an organization?

Wheel of communication

Internal Stake Holders

Answer: The wheel of business communication reinforces  – communication is like breathing, it never stops and is a constant process. Managers have to stay in continuous touch with their internal stakeholders like their

2 Define meeting. Explain types of meetings.

Meeting

Types of meeting

Answer: According to Deborah Tannen, “A meeting is any focused conversation that has a specific agenda, especially but not only if it has been set up in advance.” This definition implies that meetings are not

3 Explain the barriers to listening.

Barriers to listening

Answer: Barriers to listening

Physiological barriers

Some people may have genuine hearing problems or deficiencies that prevent them from listening properly. Once detected, they can generally be treated. Other people may have difficulty in processing information, or memory related problems which make them poor listeners. Another physiological barrier is rapid

FALL-2017

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