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Master of Business Administration -
MBA Semester 4
QM0023 - UNDERSTANDING ISO 9001:2008
Q.1: Explain the evolution of the concept of
quality
Evolution of the concept of quality
ANS:
Evolution of the concept of quality
Quality has evolved over a period of
time and it is still evolving to new forms. The evolution of quality and its
concepts can be
Q.2: Explain - Factual approach to
decision making. What are the benefits and application of mutually beneficial
supplier relationships.
Factual approach to decision making
Benefits and application of mutually
beneficial supplier relationships
ANS:
Factual approach to decision making:
“Effective
decisions are based on the analysis of data and information.”
Let
us understand
Q.3:
What do you understand by Systems approach in QMS? Explain - implementing the
systems approach in QMS Systems approach
Implementing
the systems approach in QMS
ANS:
Systems
approach:
A system can be defined as a set of
interrelated or interacting processes that function together to achieve a
Q.4:
What kind of work environment should you provide to your employees as per ISO
9001:2008?
Work
environment
ANS:
Work
environment:
“Work environment is a set of conditions under
which work is performed that includes work conditions related to physical,
social, psychological, and environmental factors.” —ISO 9000 Family of Standard
The clause 6.
Q.5: Short
note on:
i) Customer satisfaction
ii) Internal
audit
ANS: i)
Customer satisfaction
The term ‘customer satisfaction’ was
incorporated in the definition of quality. The quality movement focused more on
identifying and exceeding customer requirements. Generally, the relationship between
customer
Q.6 Explain
- System Certification in detail.
ANS:Although ISO certification is not a mandatory
requirement, many organisations nowadays prefer to become ISO certified. One of
the foremost reasons for certification is to improve the efficiency and
effectiveness of
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