OM0011–Enterprise Resource Planning

Spring-2015

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Master of Business Administration- MBA Semester 3

OM0011–Enterprise Resource Planning-4 Credits

(Book ID: B1964)

Assignment (60 Marks)

Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60

Q1. a. Explain the different types of business processes.

b. What are the different components of an information system?

Answer. a. There are three types of business processes:

1. Management processes, the processes that govern the operation of a system. Typical management processes include "corporate governance" and "strategic management".

2. Operational processes, processes that constitute the core business and create the primary value stream. For example,

Q2. Write short notes on:

a. Customer relationship management

b. Data warehousing

c. Data Mining

d. OLAP

Answer. a. Customer Relationship Management (CRM) is a tool that helps an organisation in establishing strong relationships with its customers. It enables an organisation to identify the needs and expectations of customers and fulfill them, which results in achieving a high level of customer satisfaction. Customer relationship management (CRM) is an approach to managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and

Q3. Elaborate the different modules under manufacturing and production planning.

Answer: Modules under manufacturing and production planning:

Material and capacity planning: Apart from purchasing quality products, you always expect on-time delivery of products. In order to fulfill these requirements, an organisation needs to develop an effective production schedule by properly planning its materials and capacity requirements. Material planning is all about managing the supply of raw materials for quality production.

Traditionally production planning software was a separate package or an independently functioning module in Standard ERP. The level of

Q4. Discuss the various terminologies of ERP purchase system.

Answer: ERP is short for enterprise resource planning.

Enterprise resource planning (ERP) is business process management software that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources. ERP software integrates all facets of an operation, including product planning, development, manufacturing, sales and marketing.

ERP software is considered an

Q5. CRM is a powerful tool used by an organization to acquire new customers and retain the existing ones. Explain various types of CRM.

Answer: Customer Relationship Management (CRM)

Customer Relationship Management, better known as CRM, is a broad term that covers concepts used by companies to manage their relationships with customers, which may include attracting the customer, analyzing the customer, and satisfying the customer. CRM is not simply advanced technology; it is a comprehensive approach to customer

Q6.  a. Explain main application suite provided by JD Edwards World Solutions Company.

b. Explain the different modules under MFG/PRO application.

Answer. a. JD Edwards Enterprise One is an integrated applications suite of  ERP software that combines business value, standards-based technology, and deep industry experience into a business solution with a low total cost of ownership (TCO). JD Edwards is unique from the perspective that it offers you:-

- Choice of databases, operating systems, and hardware so you can build and expand your IT solution to meet your business

Spring-2015

Get solved assignments at nominal price of Rs.120 each.

Mail us at: subjects4u@gmail.com or contact at

08894344452, 08894387490