PM0017–Project Quality Management

Spring-2015

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Master of Business Administration- MBA Semester 4

PM0017–Project Quality Management-4 Credits

(Book ID: B2013)

Assignment (60 Marks)

Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60.

Q1. What is the need for quality management? Explain the significance of customer focus in quality management.

Answer. 4 reasons why organizations need to implement quality management –

1. A Quality Management System Improves Organizational Effectiveness

Every organization has certain

Q2. Explain the major project management standards and frameworks.

Answer. PMBOK is the fundamental knowledge you need for managing a project, categorized into 8 knowledge areas:

1. Managing integration: Projects have all types of activities going on and there is a need to keep the “whole” thing moving collectively – integrating all of the dynamics that take place. Managing integration is about developing the project charter, scope statement, and plan to direct,

Q3. What are the benefits of quality metrics? Explain the 3 categories of quality metrics.

Answer. List any 4 benefits of quality metrics –

It is often said that, "What gets measured gets done." Measurements communicate values and priorities to an organization. Time and resources devoted to measurement demonstrate management commitment that the object of the measurement is important. Therefore, the selection of appropriate metrics is an essential starting point for process improvement.

Q4. Discuss the major barriers to project quality improvement.

Answer.  List and discuss the 8 major barriers to project quality improvement.

1. LACK OF CLARITY

One of the barriers to project implementation is lack of clarity. Some or all employees don’t know or don’t understand the project goals, objectives,

Q5. What is SIPOC (Suppliers, Inputs, Process, Outputs, and Customers)? Which 3 factors should you focus on developing SIPOC? Explain.

Answer. Define SIPOC - In process improvement, a SIPOC (sometimes COPIS) is a tool that summarizes the inputs and outputs of one or more processes in table form. The acronym SIPOC stands for suppliers, inputs, process, outputs, and customers which form the columns of the table.

3 factors you would focus on developing SIPOC –

Approach for Process Mapping – SIPOC

The purpose of mapping an organization’s current process is to position the organization to quickly define, document, analyze,

Q6. Write short notes on the following problem solving methodologies:

1.  Brainstorming

2.  Nominal Group Technique (NGT)

Answer. 1. Brainstorming is a group or individual creativity technique by which efforts are made to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its member(s). The term was popularized by Alex Faickney Osborn in the 1953 book Applied Imagination. Osborn claimed that brainstorming was more effective than individuals working alone in generating

Spring-2015

Get solved assignments at nominal price of Rs.120 each.

Mail us at: subjects4u@gmail.com or contact at

08894344452, 08894387490