Sunday 4 September 2016

MK0018-International Marketing

Summer-2016
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Master of Business Administration - MBA Semester 4
MK0018-International Marketing
(Book ID: B1699)
Assignment (60 Marks)
Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60.
Q1. Differentiate between GATT and WTO.
Answer. General Agreement on Tariff and Trade (GATT):
The GATT, was established on a provisional basis after the Second World War in the wake of other new multilateral institutions dedicated to international economic cooperation — notably the “Britton Woods” institutions now known as the World Bank and the International Monetary Fund.
The original 23 GATT countries were among over 50 which agreed a draft Charter for an International Trade Organization (ITO) — a new specialized agency of the United Nations. The Charter was intended to provide not only world trade disciplines but also contained rules relating to employment, commodity agreements, restrictive business practices, international investment and services.

Q2. Write short notes on the following:
A. International franchising
B. International contract manufacturing
Answer. a. International franchising: Franchising is the practice of the right to use a firm's business model and brand for a prescribed period of time. The word "franchise" is of Anglo-French derivation—from franc, meaning free—and is used both as a noun and as a (transitive) verb. For the franchisor, the franchise is an alternative to building "chain stores" to distribute goods that avoids the investments and liability of a chain. The franchisor's success depends on the success of the franchisees. The franchisee is said to have a greater incentive than a direct employee because he or she has a direct stake in the business.

Q3. What are the stages in which international markets are screened and analyzed?
Answer. The five steps are Country Identification, Preliminary Screening, In-Depth Screening, Final Selection and Direct Experience. Let’s take a look at each step in turn.
In-Depth Screening
The countries that make it to stage three would all be considered feasible for market entry. So it is vital that detailed information on the target market is obtained so that marketing decision-making can be accurate. No one can deal with not only micro-economic factors but also local conditions such as marketing research in relation to the marketing mix i.e. what prices can be charged in the nation? – How

Q4. What is counter-trade? Describe the various types of counter-trade.
Answer. Countertrade means exchanging goods or services which are paid for, in whole or part, with other goods or services, rather than with money. A monetary valuation can however be used in counter trade for accounting purposes. In dealings between sovereign states, the term bilateral trade is used.
Countertrade also occurs when countries lack sufficient hard currency, or when other types of market trade are impossible.
In 2000, India and Iraq agreed on an "oil for wheat and rice" barter deal, subject to United Nations approval under Article 50 of the UN Persian Gulf War sanctions, that would facilitate 300,000 barrels of oil delivered daily to India at a price of $6.85 a barrel while Iraq oil sales into Asia were valued at about $22 a barrel. In 2001, India agreed to swap 1.5 million tonnes of Iraqi crude under the oil-for-food program.
The Security Council noted: " although locally produced food items have become increasingly available throughout the country, most Iraqis do not have the necessary purchasing power to buy them.
Q5. Discuss the role of sales promotion and personal selling in international marketing.
Answer. Sales promotions
Sales promotions have the specific purpose of driving short-term sales of products or services. Because they are highly effective in triggering short-term sales, they play a vital role in most marketing managers' arsenal of tools to drive demand. As companies expand into international markets, marketers usual rely on the same tools that serve them well in the domestic market. However, some sales promotions may not work in foreign markets because of host country differences.
a. Host Markets Rule
Sales promotion tools effective in the United States may create unwanted surprises when used in other countries, because of cultural, regulatory and legal differences. For example, couponing in Malaysia will likely backfire, because Malaysians find coupons embarrassing. You'll likely meet cultural resistance by
Q6. Write short notes on the following:
a. Bill of Exchange
b. Packing list
c. Air way bill
d. Certificate of origin
e. Consular invoice
Answer. a. Bill of Exchange:
A written, unconditional order by one party (the drawer) to another (the drawee) to pay a certain sum, either immediately (a sight bill) or on a fixed date (a term bill), for payment of goods and/or services received. The drawee accepts the bill by signing it, thus converting it into a post-dated check and a binding contract.
A bill of exchange is also called a draft but, while all drafts are negotiable instruments, only "to order" bills of exchange can be negotiated. According to the 1930 Convention Providing A Uniform Law For Bills of

Summer-2016
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MK0017-E-Marketing

Summer-2016
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Master of Business Administration- MBA Semester 4
MK0017-E-Marketing
(Book ID:-B1810)
Assignment (60 Marks)
Note: Answer all questions (with 300 to 400 words each) must be written within 6-8 pages. Each Question carries 10 marks 6 X 10=60
Q1. Explain Front-end & Back-end activities of Infrastructure: Building a Product system. Explain Digital Products.
Answer: - Two terms thrown around a lot in the web industry are front-end and back-end. It can be a little frustrating since the difference between the front-end and back-end isn’t always perfectly clear. They’re terms often used to describe aspects of the web industry. The front-end is also referred to as the client-side and is sometimes considered “web design”. The back-end of the web industry is often
Q2. List and explain the types of online stores in E-Malls and Parties in an E-Marketplace
Answer: - List and explain the types of online stores in E-Malls:-
Types of e-marketplace
There are many different types of e-marketplace based on a range of business models. They can be broadly divided into categories based on the way in which they are operated.
Independent e-marketplace
An independent e-marketplace is usually a business-to-business online platform operated by a third party which is open to buyers or sellers in a particular industry. By registering on an independent e-
Q3. Elaborate on the Internal and External Considerations of Situational Analysis
Answer: - Internal Conditions
The internal conditions are many and varied depending on the organization (just as the external factors in any given industry will be). However, management has some strategic control over how these various internal conditions interact. The achievement of synergy in this process derives competitive advantage. While different businesses have different internal conditions, it is easiest to
Q4. Explain the 4 P’s in E-Marketing along with the additional 3P’s in E-Marketing of Services
Answer: - The Marketing mix is a set of four decisions which needs to be taken before launching any new product. These variables are also known as the 4 P’s of marketing. These four variables help the firm in making strategic decisions necessary for the smooth running of any product / organization.
4 variables comprise the Marketing mix.
a. Product
Q5. Elaborate on the Word-of-Mouth Marketing Techniques
Answer: - Word-of-mouth marketing (WOMM, WOM marketing), also called word of mouth advertising, differs from naturally occurring word of mouth, in that it is actively influenced or encouraged by organizations (e.g. 'seeding' a message in a network, rewarding regular consumers to engage in WOM, employing WOM 'agents'). While it is difficult to truly control WOM, research  has shown that there are three generic avenues to 'manage' WOM for the purpose of WOMM: 1) Build a strong WOM foundation (e.g. sufficient levels of satisfaction, trust and commitment), 2) Indirect

Q6. Write short notes on:
a) Customer Metrics
b) E-mail/Direct Metrics
c) On-site Web analytics technologies
Answer: - a) Customer Metrics
Customer metrics are numerical scores or indices that summarize customer feedback results. They can be based on either customer ratings (e.g., average satisfaction rating with product quality) or open-ended customer comments (via sentiment analysis). Additionally, customer ratings can be based on a single item or an aggregated set of items (averaging over a set of items to get a single score/metric).
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MK0016-Advertising Management and Sales

Summer-2016
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Master of Business Administration - MBA Semester 4
MK0016-Advertising Management and Sales
Promotion
(Book ID: B1699)
Assignment (60 Marks)
Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60.
Q1. List some of the factors that affect advertising in India.
Answer. There are 4 main types of factors influencing consumer behavior: cultural factors, social factors, personal factors and psychological factors.
Cultural factors:
Cultural factors are coming from the different components related to culture or cultural environment from which the consumer belongs.
Culture and societal environment:
Culture is crucial when it comes to understanding the needs and behaviors of an individual.

Q2. Write a short notes on:
A. Media Planners
B. Media Buyers
Answer. a. Media planners are key players in the advertising and marketing industry. Essentially, these guys are tasked with maximising returns on advertising and promotional activities across different media channels. The role of a media planner is often combined with that of a media buyer, though larger companies tend to employ separate individuals for this purpose.
Media planners are responsible for analysing data, thinking creatively and dreaming up innovative strategies to make sure marketing campaigns reach the right target audience in the most effective way possible. Basically, these guys assess the impact and suitability of different types of media for targeting a specific market that their client wants to reach.

Q3. Describe the AIDA model of consumer response hierarchy.
Answer. Communication Response Hierarchy: One of the things that a marketer is interested in is receiving consumer feedback or response, which helps in gauging the effectiveness of the communication. Experts have found that consumers often respond to messages in a hierarchical order of behavior. These hierarchical responses are demonstrated through various models of consumer response stages.
Traditional response models propose that a consumer typically moves through various stages of responses ranging from first becoming aware about a product to finally purchasing it. These responses can typically be divided into cognitive, affective and behavioral responses. For each stage of consumer readiness or
that are offered to consumers if they immediately buy the product. This is a short-term strategy.

Q4. What is “above the line” and “below the line” activities with respect to marketing communications? Explain the concept in detail.
Answer. Media (the singular form of which is medium) is the collective communication outlets or tools that are used to store and deliver information or data.  It is either associated with communication media, or the specialized mass media communication businesses such as:  print media and the press, photography, advertising, cinema, broadcasting (radio and television) and publishing.
“Above the line” and “Below the line”

Q5. What are the various media that may be used for direct marketing? What are their pros and cons?
Answer. Direct Marketing Media:
While many people associate direct marketing with direct mail, direct mail is only one of several advertising media utilized by direct marketers. Other major direct marketing media include the telephone, magazines, newspapers, television, and radio. Alternative media include card decks, package and bill inserts, and matchbooks. Within the major media, new technological developments are giving direct marketers an expanded range of choices from videocassettes (possibly advertised on television, requested



Q6. Describe the Consumer Protection Act and its strengths and weaknesses.
Answer. Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.
1. Right to Safety:
According to this right the consumers have the right to be protected against the marketing of goods and services which are hazardous to life and property, this right is important for safe and secure life. This right includes concern for consumer’s long term interest as well as for their present requirement.
Sometimes the manufacturing defects in pressure cookers, gas cylinders and other electrical appliances

Summer-2016
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MK0015-Services Marketing and Customer Relationship Management

Summer-2016
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Master of Business Administration- MBA Semester 4
MK0015-Services Marketing and Customer Relationship Management
(Book ID: B1808)
Assignment (60 Marks)
Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60.
Q1. Discuss the issues that need to be addressed by a firm before it sets out targeting goals.
Answer. The process of setting goals should be a collaborative process between an employee and his or her manager. Whether writing long- or short-term goals, the most widely-used framework is:
1. S-M-A-R-T.
Specific: Well-defined to inform employees exactly what is expected, when, and how much. With specific goals, managers can easily measure progress toward goal completion.
Measurable: Provide milestones to track progress and motivate employees toward achievement.
Attainable: Success needs to be achievable with effort by an average employee, not too high or too low.

Q2. List & classify the 7P’s of marketing.
7P’s of marketing
Answer. The Marketing Mix Extended 7P’s:
1. Product - the Product should fit the task consumers want it for, it should work and it should be what the consumers are expecting to get. A product is an item that is built or produced to satisfy the needs of a certain group of people. The product can be intangible or tangible as it can be in the form of services or goods.
A product has a certain life cycle that includes the growth phase, the maturity phase, and the sales decline phase. It is important for marketers to reinvent their products to stimulate more demand once it reaches the sales decline phase.
Q3. Describe the Howard Sheth model of customer Behaviour.
Howard Sheth model
Answer. Howard-Sheth model is based on the assumption that the consumer behaves rationally during purchase, process is repeatable and is result of incentives which have their source in the environment (input variables). It consists of four main groups of variables:
I. Input variables: i.e. stimuli arising from the marketing activities and social environment of the consumer. Include three different types of stimuli, which are:

Q4. What are the uses of IT in the Education & Banking sector?
Answer. Uses in Education:
1. Plenty of Educational Resources: Information technology makes it easy to access academic information at any time. Both students and teachers use Information technology to acquire and exchange educational material. For example; teachers can easily provide visual and audio classes to their students using computers and broadband internet. This breaks the boundaries of accessing information, because the student will simply attend a lecture while not in a physical classroom.
2. Instant Access to Educational Information: Information technology speeds the transfer and distribution of information. Students can easily access academic data using computers and new technologies like

Q5. Describe the nature of service marketing.
Nature of service marketing
Answer. Nature or Characteristics of Services:
1. Intangibility
Unlike product, service cannot be touched or sensed, tested or felt before they are availed. A service is an abstract phenomenon. Service marketing is one of the major activities in the contemporary economy. The only information consumer has about the service are the promises of satisfaction. Intangibility of the services causes a great deal of uncertainty for buyers. Services are intangible and do not have a physical existence. Hence services cannot be touched, held, tasted or smelt. This is most defining feature of a





Q6. Write short notes on:
a. e-CRM
b. Customer Life Cycle
Answer. a. e-CRM: The e-CRM or electronic customer relationship management encompasses all the CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers making use of information technology (IT).
Leveraging E-CRM –
This is the second of a two-part series exploring the significant role of data integration in electronic customer relationship management (e-CRM) analytics. In the first part we introduced electronic customer relationship management, provided a foundation for our research, proposed our hypotheses and presented a new framework. In this second part we detail our research methodology and discuss our

Summer-2016
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Mail us at: subjects4u@gmail.com or contact at
09882243490