Thursday 5 December 2013

OM0013 – ADVANCED PRODUCTION


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MBA (OPERATIONS MANAGEMENT)
SEMESTER 3
OM0013 ADVANCED PRODUCTION -4 CREDITS
(BOOK ID B1235)
ASSIGNMENT - 60 MARKS
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q1. Elucidate Theory of Constraints and Constraint management
Answer.
Theory of Constraints
The Theory of Constraints (TOC) developed by Dr. Eliyahu M. Goldratt usually applied to improve an organisation’s functionality. TOC consists of problem solving and management/decision-Making Tools called the Thinking Processes (TP) which is essential for identifying the root problem, identifying and expanding win-win solutions, and developing implementation plan. Theory of Constraints is a systematic approach that focuses on actively managing the constraints which impedes the progress. This helps in answering "What to change?", "To what to change?”, and "How to cause the change?"
The TOC is based on the seven principles mentioned below:
1. Emphasis should be on balancing flow rather than on balancing capacity.
2. Throughput of the entire system cannot be

Q2. Explain the balanced scorecard approach which provides important information to allow the overall strategy of an organisation to be reflected in specific performance measures:
Answer.
The Balanced Scorecard Approach
The balanced scorecard is a scorecard used to maintain traditional financial measures. But, these financial measures are adequate for industrial age companies where investments in long-term capabilities are customer relationships that are not critical for success. These financial measures are not sufficient, however, for guiding and evaluating the journey that information age companies must make to create future value through investment in customers, suppliers, employees, processes, technology and innovation.


Q3. Describe the different layouts that organisations can use and the benefits and limitations of each of the layouts
Answer.
The problem of facilities organisation and layout is common to almost every enterprise. Shops, restaurants and offices need to consider carefully how facilities will be arranged. In a manufacturing context, then are four types of layout.

o Product layout / Line layout: defines the organization of a factory or office in such a way that workstations are positioned in an optimum way which will suit the product. Product layout ensures that products follow an assembly line, where the different operations take place in a logical sequence. An example


Q4. Summaries the importance of productivity and team work
Answer.
Teamwork
Decisions on controlling teamwork are really important as this helps in improving the productivity of an organisation regarding the quality of work delivered. If teamwork is controlled properly, it has positive impact on productivity. The word TEAM is popularly known as:
T Together
E Everyone
A Achieves
M More
“Together Everyone Achieves More” shows the importance of teamwork at the workplace.

Q5. Explain the single-server and multi-server waiting line models
Answer.
Single-server model

Single-server, also known as M/M/1 model, is a simple waiting model which consists of single-server, single-line, single-phase system. Figure shows the single-server

Q6. Explain the different production planning strategies and cost involved in aggregate planning process
Answer.
Production Planning Strategies
A production plan is a section of the business plan, which the manufacturing or the operations department is responsible in developing. The plan will state the amount of input which the manufacturing department is responsible in each period in the planning horizon. The production plan is required to be translated into a master production schedule to list the items quickly and to avoid the overloading of the production facility. This
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OM0012 – SUPPLY CHAIN MANAGEMENT


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MBA (OPERATIONS MANAGEMENT)
SEMESTER 3
OM0012 SUPPLY CHAIN MANAGEMENT - 4 CREDITS
(BOOK ID B1234)
ASSIGNMENT- 60 MARKS
Note: Answer all questions. Kindly note that answers for 10 marks
questions should be approximately of 400 words. Each question is
followed by evaluation scheme.
Q1. Analyze the key issues in Supply Chain Management
Answer.
Key issues in supply chain management
A company that implements SCM does not necessarily increase its competitive edge. Often, companies go wrong in identifying the key business issues that are related to the effective implementation of SCM. Some of the key issues in supply chain management are:
1.Configuration of distribution network This issue is concerned with the design of distribution network for a specific market. The distribution network mainly includes warehouses, retail outlets, manufacturing plant and supply sources. The costs of inventory at various levels and cost of logistics form the total cost of distribution network. SCM is easy to understand, only when it provides

Q2. Managers usually do not prefer a single best purchasing strategy. As there are many options and variables, managers try to design the best-fit strategy based on the requirements of the project. Evaluate this
Answer.
To design a purchasing strategy, it is necessary to understand the business objectives of the company, which in turn helps to identify what purchasing should achieve. The business objectives generally include four features. They are:

Measurement Quantitative aims are much easier to manage than the qualitative aims. With quantitative aims, you can measure performance and plot progress whereas with qualitative aims you can only estimate based on your opinion. It is important to note that absolute measures

Q3. How does a company select a 3 Party Logistics company?
1.      Sending Request for Quotation (RFQ) and Request for Information (RFI) to the 3PL companies
2.      Receive bids
3.      Evaluate bids(pre-defined criteria for evaluation)
4.      Select top 3 PL companies and conduct meetings
5.      performs detailed review of the financial standing of the 3PL companies
6.      select the best suitable company to fulfill requirements,
7.      Negotiate the contract terms and arrive upon a final agreement.) -7(1 marks each), Advantages of 3PL-3 marks
Answer.
Selecting a 3PL
Once a company decides to outsource certain functions, then it starts searching the most reasonable 3PL company that can meet all the necessary requirements. The third party logistics can be asset based, management based or integrated providers. The asset based 3PLcompanies operate their business using their own trucks, personnel and warehouses. Management based 3PL companies provide technological and managerial services to their client. The integrated providers give their services in addition to the services required by the client. A company must provide a detailed Request for Quotation (RFQ) and

Q4. What are the strategies used for the risk mitigation of controllable risk?
1.      Speculative strategy
2.      Hedge strategy
3.      Flexible strategy
Answer.
Risk mitigation strategies for controllable risks
We can classify the risk mitigation strategies for controllable risks as follows:
·         Speculative strategy
·         Hedge strategy
·         Flexible strategy
Let us now briefly discuss these strategies.
Speculative strategy
This strategy is adopted by companies based on speculative or simulated results obtained from different scenarios. The processes adopting this strategy create stable plans with low volatility which does not require highly responsive supply chain design. This strategy reduces cost of logistics by efficient use of resources like warehouses and trucks, but it can increase inventory levels and hence
ovides firms a particular amount of market leverage which a firm otherwise lacks.

Q5. Discuss the impact of e-commerce on SCM
Answer.
Impacts of e-commerce on SCM
E-commerce impacts SCM in the following ways:
Cost efficiency E-commerce facilitates transportation companies of all sizes to exchange data over the Internet regarding the cargo. It allows shippers, firms associated with trucking and freight forwarders to update their documents related to cash and time investments that are necessary for the traditional paper work system.
Flexibility in distribution system E-commerce provides businesses with more flexibility in the complex process of sharing information and products between clients, suppliers, and businesses. It links the distribution channels and customers and simplifies the

Q6. What are the reasons for the bullwhip effect and what methods may be employed to reduce it?
Answer.
Bullwhip effect is considered as a dynamical phenomenon in supply chains. We can define bullwhip effect as an increase in the demand variation in a supply chain from downstream to upstream.
Reasons for bullwhip effect
The main reasons for bullwhip effect are:
·         Demand forecasting
·         Lead time
·         Batch ordering
·         Price fluctuation
·         Inflated orders
Let us next briefly

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OM0011 – ENTERPRISE RESOURCE PLANNING


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MBA (OPERATIONS MANAGEMENT)
SEMESTER 3
OM0011 – ENTERPRISE RESOURCE PLANNING - 4 CREDITS
(BOOK ID B1233)
ASSIGNMENT- 60 MARKS
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
Approximately of 400 words. Each question is followed by evaluation scheme.

Q1. Describe Executive Information Systems (EIS) and list their advantages and disadvantages.
Answer.
EIS
EIS can be considered as a better and sophisticated DSS. Top-level executives and decision-makershave to face many problems and face enormous work related pressures. Inspite of that, they have to make the right decisions, at the right time, toresolve the problems and take the company forward keeping the profitmargins high. In today's competitive world, reaction times are shrinking, andtime to make decisions is very less. EIS is a decision support systemespecially made for senior-level executives. The main concern of an
Q2. Evaluate different and popular modules of an ERP package like finance, manufacturing and materials management.
Answer.
There are many packages that are developed depending on the requirement of an organisation requirement. These packages help not only in maintaining the data but also effectively handle the data as per the requirement of the various needs that arise in the organisation.
Finance
The entire concept of Information Technology (IT) is based on the principlethat provides the right information, at the right time, to the right people.Since, it plays a crucial role in an organisation’s decision making. Financialdata provides much of this key information, but simply having the
on a quantity and value basis, plan, enter and check any goods movements and carry out physical inventory.

Q3. Describe the functioning of various sub module of Sales and Distribution module.
Answer.
Typically, Sales and Distribution module contains the following subsystems:
·         Master Data Management
·         Order Management
·         Warehouse Management
·         Shipping & Transportation
·         Billing & Sales Support
·         Foreign Trade
1.       Master Data Management
Each company has its own products and customers. It also has thesuppliers to supply required raw materials. The task of the Master Datamanagement module is to keep information about all these entities, so thatthis information is available to the decision-makers and also for

Q4. Describe the types and sub modules of CRM.
Answer.
CRM software supports front office operations and the customer service,
sales, and marketing functions. CRM software is available as stand-alone
software package also.
Types of CRM
Operational CRM: This CRM deals with providing complete front officesupport to sales, marketing and similar services. Each customerinteraction is recorded and added to customer's history. This can beeasily retrieved from database for future reference. The benefit ofmaintaining this customer interaction history is that the customers caneasily communicate with the service personnel without having to repeatany of the earlier communication or information. This CRM is mainlyuseful in automating customer-centric processes and providingappropriate support to sales and marketing services. Hence, this CRMsoftware is used popularly in call centres or Business ProcessOutsourcing (BPO) companies for supporting the call centre staff.

Q5. Explain any 5 phases phases/steps of the ERP implementation
Answer.
Steps in ERP Implementation
PeopleSoft country head Mr Thiru Vengadam says1 “Phasedimplementation is the right way as the risks are controllable. It is a goodmanagement practice to build a roadmap for the overall project, but breakthem into logical phases. Take one logical phase at a time, give it the rightfocus and ensure the success of that phase before taking up on the next. Itis also critical to have a



Q6. Describe the ERP market
Answer.
The ERP market is fast growing and very competitive. AMR Research Inc. isa leading industry and market analysis firm specialising in enterpriseapplications and enabling technologies. They had analysed in 2002 thatEnterprise Resource Planning (ERP) software market will grow at acompound annual growth rate of 3.7% over the next five years. During 2007this revenue growth reached double figures.The vendors in the ERP market are segmented into two levels.They are focusing on expanding product functionality, new market targetsand higher penetration rates. The top level consists of five vendors (1998) –SAP AG, Baan PeopleSoft, Oracle Applications, and J.D. Edwards. Thesecompanies, account for 64 % of the ERP market revenue and have grownover the past year at a furious pace of 61 %. In addition, Oracle, People SoftJ.D Edwards, and Baan are each expected to

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OM0010 – Foundation of Quality Management


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Fall-2013
Master of Business Administration - MBA Semester 3
OM0010 – Foundation of Quality Management-4 Credits
(Book ID: B1240)
Assignment (60 Marks)
Q1. What are the effects of Global Competition on the industries in India?
(Global Competition Quality-3 marks, Customer Service-3 marks, Cost Challenges Advanced Technologies-3 marks, Conclusion-1 marks) 10 marks.
Answer. Global Competition Quality
Due to rapid globalisation, industries in most countries are facing intense competition. Developed countries look for new markets for their products in new countries as their own home markets are maturing, while the emerging economies churn out superior products offered at lower prices since the industries in their countries look for larger markets. Tremendous growth in transportation and communication has made accessing the modern and distant market easier. The entire world can be perceived today as a „Global Village5, wherein economic events in one country promptly affect other countries. China and India, with their very large populations, have

Q2. How is ‘Economies of Scope’ different from ‘Economies of Scale’?
(Explanation of ‘Economies of Scope’ and ‘Economies of Scale’ -2 marks, Differences-5 marks, Examples-2 marks, Conclusion-1 marks) 10 marks
Answer. Economies of Scope
Many businesses, due to the competitive market, are forced to broaden into manufacture of different types of products, and achieve higher volumes only through the variety of products. Efficient and flexible operations systems can develop this process. This approach is called the „Economies of Scope
Economies of Scale
The concept of „Economies of Scale

Q3. List and explain the six basic steps involved in preparing a forecast
(1. Understand and specify the purpose of the forecast
2. Establish a time-horizon of the forecast
3. Select the suitable forecasting technique
4. Mobilise relevant data and analyse the same
5. Prepare the forecast
6. Monitor the accuracy of the forecast) 10 marks
Answer. The Forecasting Process
Forecasting process is the mechanism for approaching for participation from people who are experienced and have the capability to predict the future events and arrange them in a sequence to develop a format. It generally defines on how to gather and arrange the information in a logical order. The forecasting process consists of six basic steps:
1. Understand and specify the purpose of the forecast: It is necessary to express for what purpose and when the forecast is to be used so that the level of detail and accuracy required, and the resources that can be justified can be examined. For example, if the firm is interested in introducing a new product within the next six months, or if the production department want to plan next months production to meet the market demand, or, if the top management Adjusting the forecast as the information flows, in case of absence of historical data.

Q4. Explain Johnson’s rule for sequencing and how it is different from CDS algorithm
(Purpose or use of alogorithm-2 marks, steps to be taken-4 marks, differences-3marks, conclusion-1mark) 10 marks
Answer. Johnson’s Algorithm of Sequencing
This algorithm is used for sequencing of n jobs through two work centres.
The purpose is to minimise idle time on machines and reduce the total time
taken for completing all the jobs. There are no priority rules since all jobs
have equal priority. The order of the operations will be machine1 first and
machine 2 next.
The steps to be taken are:
i) Choose the job which has the shortest processing time in any of the two
work centres.

Q5. How does Crosby’s absolute of quality differ from Deming’s principles?
(Similarities between the two to understand the need of differentiating-3 marks, Differences in approach-5 marks, Conclusion-2 marks) 10 marks

Answer.

Deming's Philosophy on TQM
Plan, Deming counsels that businesses should design quality products and services that customers want, develop processes and systems that reduce waste and increase quality and decrease the cost of production.
Deming wanted to revolutionize the way Beefy's Burgers produces burgers. To gain a better understanding of the customer preferences, he surveyed everyone involved in the operation, from the customers to the employees. He even called his suppliers in to get their opinions. From the information collected, Deming was able to determine a few important things. Beefy's was competitive on price. However, the burger was small and flavorless.
He called his employees in and


Q6. Analyse the various types of Probability distribution
(Brief description of Discrete Distribution and Continuous Distribution -5 marks, Discrete Distribution Vs. Continuous Distribution-4 marks, Conclusion-1 marks) 10 marks
Answer.

Probability Distribution
a probability distribution is a mathematical model that relates the value of the variable, with the probability of occurrence of that value in the population. In other words, we might visualise piston-ring diameter as a random variable. This is because it takes on different values in the population according to some random mechanism. Then, the probability distribution of ring diameter describes the probability of occurrence, of any value of ring diameter, in the population.

Types of Probability Distribution
There are two types of Probability Distribution:
Ø  Discrete Distribution
Ø  Continuous Distribution
1.      Discrete Distribution: When the parameter being measured can only take on certain values, such as the integers

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Tuesday 3 December 2013

MF0013 – Internal Audit & Control


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Fall-2013
Master of Business Administration- MBA Semester 4
MF0013–Internal Audit & Control-4 Credits
(Book ID: 1733)
Assignment (60 Marks)
Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Describe & explain the term auditing. “Personal qualities of an auditor are important for the successful conduct of audit”. Comment
Answer. Auditing is defined as a systematic and independent examination of data, statements, records, operations and performances (financial or otherwise) of an enterprise for a stated purpose. In any auditing the auditor perceives and recognizes the propositions before him for examination, collects evidence, evaluates the same and on this basis formulates his judgment which is communicated through his audit report.
Auditing is a vital part of accounting.

Q2. Write the key objectives of a good internal audit system. Narrate the points of dissimilarities b/w external & internal audit.
Answer. Five key objectives for in-demand internal auditors:
1. Looking forward. One part of internal audit’s job is to test past transactions to discover problems and control issues. As said it’s important also to look forward, anticipate risks, and help navigate the potentially choppy waters on the horizon.
The CAE can

Q3. Give the role of internal auditor in the company management. List down the duties of auditor under section 581ZG.
Answer. Major roles and responsibilities of internal audit function are:
Ø  Evaluates and provides reasonable assurance that risk management, control, and governance systems are functioning as intended and will enable the organization’s objectives and goals to be met
Ø  reports risk management issues and internal controls deficiencies identified directly to the audit committee and provides recommendations for improving the organization’s operations, in terms of both efficient and effective performance
Ø  evaluates information security and associated risk exposures
Ø  evaluates regulatory

Q4. The effectiveness of the internal control system can be ensured if the important aspects of the company’s operations are kept in mind. Explain the characteristics of an effective internal control system. Write the elements of internal control.
Answer. The Characteristics of Effective Internal Control:
1. Control Environment
The control environment is the company's attitude toward internal controls. Known as "tone-at-the-top," the control environment is a necessary condition for effective internal control, because even the best-designed systems can be thwarted if management overrides the controls that are in place.

Q5. Describe general EDP controls. Explain the appraisal of accounting system& related internal control.
Answer. Electronic Data Processing (EDP) can refer to the use of automated methods to process commercial data. Typically, this uses relatively simple, repetitive activities to process large volumes of similar information. For example: stock updates applied to an inventory, banking transactions applied to account and customer master files, booking and ticketing transactions to an airline's reservation system, billing for utility services.
Data is information and can include anything from alphanumeric characters to dates, equations, and multimedia. Data processing is one of the steps in the information processing cycle and comes after data is acquired, entered, and validated. This was originally done by individuals and incrementally, using punched

Q6. Explain the internal control system in insurance companies. Write down about the reporting internal control weakness.
Answer. INTERNAL CONTROL:
 ¨Internal Control is a continuous set of processes carried out by an entity’s board of directors, management and all personnel, designed to provide reasonable assurance of:
• Effectiveness and efficiency of operations.
• Reliability of financial and non-financial information.
• An adequate control of risks.
• A prudent

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MF0012 – Taxation Management


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Fall-2013
Master of Business Administration- MBA Semester 4
MF0012–Taxation Management-4 Credits
(Book ID: 1760)
Assignment (60 Marks)
Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Explain the concept of tax planning and the factors to be considered in tax planning. Give the difference between tax planning and tax evasion.
Answer. Objectives of tax planning
Ø  Reduction of tax liability by utilizing the benefits available in the tax laws.
Ø  Informed and pragmatic financial decision: A person adds the dimension of tax incidence in his decision making on financial matters and it helps him to optimize his decisions.
Ø  Discharging a citizen's duty: when it comes to pay tax it is breathtaking situation for every person, they tries to hide earned income and skip paying income tax but these are very illegal methods of reducing tax liability and increasing the black money. Tax planning provides the
Q2. Explain the process of tax payment.
Answer. Payment of tax liability by a person before the end of financial year is called Advance tax. This is applicable only in case of Income tax of an individual or a business entity. A simple question arises as why somebody would like to pay taxes in advance.
Tax payment through Individuals:
Tax constitutes a major form of revenue for most of the Governments across the world. Taxes are levied and spent by the government for the development of the country like infrastructure, healthcare, defence etc.

Q3. Write short notes on:
1. Capital gain
2. Cost of acquisition
3. Cost of improvement
4. Expenditure on transfer
5. Transfer
Answer. 1. Capital gain
A capital gain is a profit that results from a disposition of a capital asset, such as stock, bond or real estate, where the amount realized on the disposition exceeds the purchase price. The gain is the difference between a higher selling price and a lower purchase price.[1] Conversely, a capital loss arises if the proceeds from the sale of a capital asset are less than the purchase price.
Capital gains may refer to "investment income" that arises in relation to real assets, such as property; financial assets, such as shares/

Q4. Explain the computations of Tax in two aspects given below:
1. Tax provision for Computation of Total income of firms.
2. Computation of partnership firms’ book profit.
Answer. 1. Tax provision for Computation of Total income of firms
Steps for Computation of taxable income of a firm:-
1. Find out the firms income under the different heads of income, ignoring the prescribed exemptions. The heads of income are:-
Ø  Income from House Property
Ø  Profits and Gains of
Q5. Explain the service tax law in India. Give the concept of negative list.
Answer. Service Tax is a tax levied on the transaction of certain specified services by the Central Government under the Finance Act, 1994. It is an indirect tax, which means that normally the service provider pays the tax and recovers the amount from the recipient of taxable service. In certain cases Government may shift the liability of payment of service tax to the receiver of service as a measure of

Q6. Identify and explain the major considerations in capital structure planning. Explain two approaches in dividend policy and factors affecting dividend decisions.
Answer. There are three major considerations in capital structure planning, i.e. risk, cost of capital and control, which help the finance manager in determining the proportion in which he can raise funds from various sources.
Risk- Risk is of two kinds, i.e. financial risk and business risk. Here we are concerned primarily with the financial risk. Financial risk is also of two types:
1.      Risk of Cash Insolvency: As a firm raises more debt, its risk of cash insolvency increases. This is due to two reasons. Firstly, higher proportion of debt in the Capital Structure increases the commitments of the company with

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MF0011 – MERGERS & ACQUISITIONS


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Fall-2013
Master of Business Administration- MBA Semester 4
MF0011–MERGERS & ACQUISITIONS-4 Credits
(Book ID: 1732)
Assignment (60 Marks)
Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Give the meaning of advantages and disadvantages of mergers and acquisitions. Explain the types of Mergers and Acquisitions.
Answer. Advantages and disadvantages of mergers and acquisitions (M&A) are determined by the short-term and long-term company strategic outlook of the new and acquiring companies. This is due to a host of factors including market conditions, differences in business culture, acquisition costs and changes to financial strength surrounding the corporate takeover.
1. Operational and financial

Q2. Write a note on the five-stage model of mergers and acquisitions.
Answer. Steps:
Step 1: A clear and realistic shared Vision – In the pre-merger diligence and evaluation phase, the reasons behind why a merger makes sense for both entities would have emerged. The details from this phase should be used to create a strong, realistic and well-articulated vision statement. This is what would drive integration by giving the organization a strategic direction. It is not easy to create a shared vision but I have seen that through the endless meetings and details in the pre-merger phase, if we are able to find an answer for this question – how will the customer benefit in future from the joint

Q3. What do you understand by creating synergy? Give the prerequisites for the creation of synergy. Describe the important forces contributing to mergers and acquisitions.
Answer. Synergy is the interaction of multiple elements in a system to produce an effect different from or greater than the sum of their individual effects.
Prerequisites:
Step 1
Identify the strengths and weaknesses of your team. Evaluate your employees to uncover their interpersonal skills. Look for leadership qualities and the ability to follow directions. Check out who’s quiet and diligent

Q4. Demerger results in the transfer by a company of one or more of its undertakings to another company. Give the meaning of demerger. What are the characteristics of demerger? Explain the structure of demerger with an example.
Answer. Demerger:
A business strategy in which a single business is broken into components, either to operate on their own, to be sold or to be dissolved. A de-merger allows a large company, such as a conglomerate, to split off its various brands to invite or prevent an acquisition, to raise capital by selling off components that are no longer part of the business's core product line, or to create separate legal entities to handle

Q5. Explain Employee Stock Ownership Plans (ESOP). Write down the rules of ESOP and types of ESOP.
Answer. A qualified, defined contribution, employee benefit (ERISA) plan designed to invest primarily in the stock of the sponsoring employer. ESOPs are "qualified" in the sense that the ESOP's sponsoring company, the selling shareholder and participants receive various tax benefits.
Key Rules:-
1. Vesting:-
This discussion refers to "vested benefits," a concept that is unfamiliar to some ESOP participants. Vesting refers to the amount

Q6. Explain the factors in Post-merger Integration. Write down the five rules of Integration Process.
Answer. Factors:
1. Directors must get out of the boardroom
It is critical for executives to be actively involved in the integration. Chief executives must lead from the front, appear approachable to new staff and involve themselves actively in the merged company. Senior executives must make it clear to other managers that the combination process is a priority and requires their own time and focus.
2. Set direction for the new business
According to

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