MU0011-Management and Organisational Development

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Master of Business Administration - MBA Semester 3

MU0011-Management and Organisational Development

(Book ID: B1726)

Assignment (60 Marks)

Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.

Q1. Define Organizational Development (OD). What are the characteristics of OD?

Answer. Organization development (OD) is a deliberately planned effort to increase an organization's relevance and viability. Organizational Development (OD) can be described as the systematic process to change the culture, system and behavior of organization. It is process that helps in solving organizational problems and achieving organizational objectives. Organizational Development works as important mechanism that helps in impressing the organization and its

Q2. As an HR, you find that the OD professional in your organization is not competent enough. What are the competencies you will consider in a good OD professional?

Answer. To be effective, all OD practitioners must possess the following basic knowledge, skills and attitudes which are listed below:

1. Intrapersonal skills: As OD is a highly, uncertain process which requires constant adjustment and innovation, OD practitioner must possess good learning skills and must have values, feelings, purposes and integrity that helps in building the relationships in a smooth and cordial way.

2. Interpersonal skills: An OD practitioner helps to gain the competence which is required to solve problems. So, in order to build and maintain the relationships the OD practitioner must consider

Q3. What are the ethical dilemmas in practicing OD?

Answer. An ethical dilemma is typically described as a complex situation that involves a conflict between different morals. Ethical dilemmas are commonly found in medicine. For example, deciding whether or not to install a feeding tube on a comatose patient could constitute an ethical dilemma. There are three conditions that must be present for a situation to be considered an ethical dilemma. The first condition occurs in situations when an individual, called the “agent,” must make a decision about which course of action is best. Situations that are uncomfortable but

Q4. What is Performance Appraisal? What are the purposes and characteristics of Performance Appraisal? Describe the steps in Performance Appraisal System.

Answer. Performance Appraisal is the systematic evaluation of the performance of employees and to understand the abilities of a person for further growth and development. Performance appraisal is generally done in systematic ways which are as follows:

Ø  The supervisors measure the pay of employees and compare it with targets and plans.

Ø  The supervisor analyses the factors behind work performances of employees.

Ø  The employers are in position to guide the employees for a better performance.

Q5. What is a Learning Organization? Discuss the attributes of a learning organization. Explain the various learning disciplines in learning organization.

Answer. Definition of a Learning organization: - An organisation that learns and encourages learning among its people. It promotes exchange of information between employees hence creating a more knowledgeable workforce. This produces a very flexible organisation where people will accept and adapt to new ideas and changes through a shared vision

Organization that acquires knowledge and innovates fast enough to survive and thrive in a rapidly changing environment. Learning organizations

(1) Create a culture that encourages and supports continuous employee learning, critical thinking,

Q6. Write short notes:

a) Role Analysis Technique (RAT)

b) Reward Systems

Answer. a. Meaning and steps in RAT

It is designed to clarify role expectation. Role Analysis Techniques (RAT) has been developed by Dayal (1969) for redefining the managerial roles in an organisation.

• Role analysis is used to clarify the role discrepancies, which boss and subordinates may have about each other, leading to improved group cohesiveness and functioning.

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MU0010-Manpower Planning and Resourcing

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Master of Business Administration - MBA Semester 3

MU0010-Manpower Planning and Resourcing

(Book ID: B1765)

Assignment (60 Marks)

Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.

Q1. Define the term ‘manpower planning’. Describe the various stages & obstacles involved in Manpower Planning.

Answer. Manpower Planning which is also called as Human Resource Planning consists of putting right number of people, right kind of people at the right place, right time, doing the right things for which they are suited for the achievement of goals of the organization. Human Resource Planning has got an important place in the arena of industrialization. Human Resource Planning has to be a systems approach and is carried out in a set procedure. The procedure is as follows:

Ø  Analyzing the current manpower inventory

Q2. What do you mean by Human Resource Accounting (HRA)? Discuss the objectives and advantages of HRA.

Answer. Meaning:

Human resources are considered as important assets and are different from the physical assets. Physi­cal assets do not have feelings and emotions, whereas human assets are subjected to various types of feelings and emotions. In the same way, unlike physical assets human assets never get depreciated.

Therefore, the valuations of human resources along with other assets are also required in order to

Q3. Explain the Selection process undertaken by an organization.

Answer. The selection procedure is the system of functions and devices adopted in a given company to ascertain whether the candidates specifications are matched with the job specifications and requirements. The selection procedure cannot be effective until and unless,

1. Requirement of the job to be filled, have been clearly specified

2. Employee specifications (physical, mental, social, and behavioral, etc) have been clearly

Q4. Discuss in details the Employee Exit Process

Answer. General Process of Employee Exit

Ø  A four-phase process is recommended to complete proper closure for employees:

Ø  Begin transfer of employee knowledge

Ø  Complete operational responsibilities

Ø  Document the employee’s key impressions of their employment experience

Ø  Conduct a proper Employee Exit Interview to satisfy closure issues

Model of four-phase process

Knowledge Transfer Questions (“setting stage for transition”) - An overlooked component of employee exits is using a knowledge management tool – a way to capture crucial knowledge from

Q5. As an HR, you are asked to focus on the Talent Development Process in your organization. How would you define Talent Development? Explain the necessity of Talent Development from an HR perspective. Explain the model for achieving excellence in Talent Development.

Answer. Talent Development

Talent development is an important part of HR. The process involves changing an organization, its employees and its stakeholders. This process is accomplished using planned and unplanned learning, in order to achieve and maintain a competitive advantage for the organization.

Necessity of Talent Development

Talent development is necessary in any organization because of the following:

• This is the only way of improving employee’s productivity through automated and integrated learning management, performance management, and compensation management systems to

Q6. Write short notes on the following:

a) Recruitment

b) Succession Planning

Answer. a. Recruitment

William F Glueck – Recruitment is a set of activities and organization uses it to attract potential job candidates possessing appropriate characteristics to help the organization reach its objectives. Byars & Rue – Recruitment Involves seeking & attracting a pool of people from which qualified candidates for job vacancies can be chosen. Recruitment of applicants is a function that comes before selection. It helps to create a list of prospective employees for the organization so that the

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MU0013-HR Audit

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Master of Business Administration - MBA Semester 3

MU0013-HR Audit

(Book ID: B1735)

Assignment (60 Marks)

Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.

Q1. Define Human Resource Planning (HRP).Discuss the objectives of Human Resource Planning.

Answer. Meaning of Human Resource Planning; Human resource planning is the term used to describe how companies ensure that their staff comprises the “right person for doing the job”. It includes planning for staff retention, planning for candidate search, training and skills analysis and much more.

Q2. Suppose you have joined as an HR and you are asked to carry out the HR Audit process in your organization. What are the methods you will consider while implementing the HR Audit process?

Answer. Methods used in the HR Audit process are:

Interviews

In order to ascertain what the top management thinks about the future plans and opportunities available for the company, the auditors conduct individual interviews with the members of the top management. The top management can provide a perspective for a good HR audit. To collect information about the effectiveness of the Human Resource Development System, organisational culture, skills, styles, etc., auditors conduct group interviews with different level of managers.

Q3. What are the areas of HR Audit? Explain any four of them.

Answer. Areas:-

1. Planning,

2. Staffing and Development,

3. Organizing,

4. Commitment,

Q4. What do you mean by HR Scorecard? Explain the steps undertaken to approach a Human Resource Scorecard.

Answer. HR scorecard measures the HR function's effectiveness and efficiency in producing employee behaviors needed to achieve the company's strategic goals. In order to achieve that you would need to:

Ø  Know what the company's strategy is

Ø  Understand the causal links between HR activities, employee behaviors, organizational outcomes, and the organization's performance

Ø  And have metrics to measure all the activities and results involved.

Q5. Write a brief note on the effectiveness of Human Resource Development Audit as an intervention.

Answer. Understanding Organizational Performance and Management

Organizational change should not be conducted for the sake of change. Organizational change efforts should be geared to improve the performance of organizations and the people in those organizations. Therefore, it‘s useful to have some understanding of what is meant by ―performance‖ and the various methods to manage performance in organizations.

Q6. Write a short note on the following:

a) Flanholtz model (Rewards evaluation model)

b) Pekin Ogan model

Answer. a)  FlanhoItz model (Rewards evaluation model)

The rewards evaluation model was suggested by FlanhoItz. It identifies the major variables that determine an individual’s value to an organisation, or in other words, his expected reliable value.

Rewards evaluation model is certainly an improvement over the model suggested by Lev and Schwarts. But when examined on operational capacity, this model falls short of a practical value in as much as those probabilities will have to be determined for each individual occupying various service states, and these probabilities will have to be determined for all employees for different periods on an individual basis.

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MU0012-Employee Relations Management

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Master of Business Administration - MBA Semester 3

MU0012-Employee Relations Management

(Book ID: B1734)

Assignment (60 Marks)

Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.

Q1. Define Strategy. Describe the different strategy levels in an organization.

Answer. Definition of Strategy Johnson and Scholes define strategy as “The direction and scope of an organisation over the long-term; which achieves advantages for the organisation through its configuration of resources within a changing environment, to meet the needs of markets and to fulfill stakeholders’ expectations.”

The main levels of strategy of an organisation are:

• Corporate level strategy: It frames the overall business direction and goals.

• Business-unit level strategy: It specifies the methods the organization uses to compete in particular markets.

Q2. What do you mean by Human Resource Information System (HRIS)? Describe the various modules of HRIS. Discuss some of the HRIS software.

Answer. Definition of HRIS; - Human Resource Information Systems (HRIS) is a software application that caters to the human resource information needs of an organisation like monitoring employee attendance, payroll and benefits administration, career development, employee information, performance management, and training.

Q3. As an HR of a Company, you are asked to focus on the causes of Grievance and the Grievance handling procedure. What according to you are the reasons of Grievance? Explain the pre-requisites you will consider while addressing Grievance handling procedure.

Answer. Causes of Grievance; - Grievance may be defined as a complaint or resentment against any unjust or unfair act. Grievance is any issue associated with an organisation or its management such as employee discrimination or harassment by managers.

Reasons for grievances

Economic: Issues related to wages like wage calculation, overtime, and bonus. Employees often feel that they earn less than what they deserve.

Working environment: Issues related to the employee’s work environment like poor working conditions, defective equipment and machinery, tools, materials.

Q4. Discuss the Collective Bargaining Process and its issues.

Answer. The collective bargaining process comprises of five core steps:

1. Prepare: This phase involves composition of a negotiation team. The negotiation team should consist of representatives of both the parties with adequate knowledge and skills for negotiation. In this phase both the employer’s representatives and the union examine their own situation in order to develop the issues that they believe will be most important. The first thing to be done is to determine whether there is actually any reason to negotiate at all. A correct understanding of

Q5. What is a Trade Union and what are its activities? Explain the functions of Trade Unions.

Answer. A trade union is an organisation made up of members (a membership-based organisation) and its membership must be made up mainly of workers. One of a trade union's main aims is to protect and advance the interests of its members in the workplace.

Most trade unions are independent of any employer. However, trade unions try to develop close working relationships with employers. This can sometimes take the form of a partnership agreement between the employer and the trade union which identifies their common interests

Q6. Write a brief note on the following: -

a) Trait theory

b) ERG theory

Answer. a) Meaning and concept of Trait theory: -

The measurement of consistent patterns of habit in an individual's behavior, thoughts, and emotions. The theory is based on the stability of traits over time, how they differ from other individuals, and how they will influence human behavior.

The traits that indicate strong leadership are as follows:

• Intelligence: This refers to the mental ability of a person and is only a moderate predictor of leadership. The Intelligence Quotient (IQ) of a person can be used as a qualifier for high management jobs, but once the high position is attained, an effective leader also displays good

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MB0049-Project Management

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Master of Business Administration- MBA Semester 2

MB0049-Project Management-4 Credits

(Book ID: B1632)

Assignment (60 Marks)

Note: Answer all questions within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60

Q1. Explain the various phases of the project management life cycle.

Answer. List and describe the various phases of the project management life cycle:-

The Five Steps in the PM Life Cycle

No matter what project it is that you’re preparing for, the project management life cycle can assist you and your team in narrowing the project's focus, keeping it's objectives in order and finishing the project on time, on budget and with a minimum of headaches.

Every project management life cycle contains five steps: Initiation, Planning, Execution, Monitoring/Control and Closure. No one step is more important than the other and each step plays a crucial role in getting your

Q2. Write short notes on:

1.      Economic feasibility of a project

2.      Need for project planning

3.      Diversity management

4.      Rules for network construction

Answer. 1. Economic feasibility

A feasibility study may also include an economic analysis of the project. The purpose of economic analysis is to determine whether there is an economic case for the investment decision. This assessment goes beyond the items typically included in a financial analysis. Economic feasibility is interested in:

1.     the economic benefits from the project

2.     the economic costs of the project

3.     the balance of these expressed in present value terms (the net economic benefit)

Economic costs and benefits are not always the same as financial cost and benefits. Economic analysis includes project impacts that do not have a market price and positive and negative impacts that are experienced by people who are not the direct users of the services. It is in this way that economic analysis casts a broader

Q3. What are the key steps for effective risk management? Explain any FIVE risk identification techniques.

Answer. Step 1: Identify the Risk. You and your team uncover, recognize and describe risks that might affect your project or its outcomes. There are a number of techniques you can use to find project risks. During this step you start to prepare your Project Risk Register.

Step 2: Analyze the risk. Once risks are identified you determine the likelihood and consequence of each risk. You develop an understanding of the nature of the risk and its potential to affect project goals and objectives. This information is also input to your Project Risk Register.

Q4. Write short notes on

1.      Parametric estimating tool of cost estimating

2.      Procurement process

3.      Project team’s responsibilities in project execution

4.      Project termination

Answer. 1. 4 Tools to Estimate Costs in the Project Management:

In the Estimate Costs process, the cost of each project activity is estimated. An interesting thing about this process is that it also uses the same three tools used in the Estimate Activity Duration process. In the estimate activity duration process, you were determining the time taken by each activity and now, in estimating costs process, you have to calculate the total cost of the project.

In this process, the cost of each activity is determined, which includes the cost of human hours, the cost of equipment, and the

Q5. What is Quality planning? Explain the inputs, tools and techniques and outcomes of quality planning.

Answer: Quality planning is the creation of an actionable plan that defines and ensures quality from concept to delivery. During the planning process, steps to measure and maintain quality are inserted at every level, from setting objectives to establishing policies and procedures. In this situation, a company would either establish a quality planning team that makes revisions to an original plan, imbeds quality planning procedures in their regular planning process or replace the planning process entirely. Here is an overview of the quality

Q6. Describe the various types of project performance evaluation techniques. List any FOUR benefits of performance measurement and evaluation.

Answer. 4 types of project performance evaluation techniques:

1. Ecological Assessment

Completing an ecological assessment of a wetland prior to its disturbance is a critical first step to achieving a successful mitigation project. Wetland mitigation must be based on an understanding and quantification of the ecological functions that exist prior to disturbance (Richardson, 1994). Ecological assessment is defined here as an assessment of the entire wetland system and includes evaluation of both the biotic and

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SMU Winter 2015 Solved Assignments

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MF0018-Insurance and Risk Management

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Master of Business Administration - MBA Semester 4

MF0018-Insurance and Risk Management

(Book ID: B1816)

Assignment (60 Marks)

Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.

Q1. What do you understand by the term risk and uncertainty? Explain different types of risk facing business and individuals.

Answer. Risk is the weighing potential costs to a particular idea or activity. Uncertainty is the inability to calculate risks or benefits. The difference between them is a matter of knowledge.

Risk is the potential of loss (an undesirable outcome, however not necessarily so) resulting from a given action, activity and/or inaction, foreseen or unforeseen. The notion implies that a choice having an influence on the outcome sometimes exists (or existed). Potential losses themselves

Q2. Identify the role of insurance in managing risk financing. Explain the importance of insurance transaction. Discuss in different perspectives of insured and insurer.

Answer. Rising insurance premiums and the occasional inability to obtain coverage at any cost have changed the traditional role of insurance. Obtaining coverage for every insurable risk is being replaced by the risk management concept. Risk management, which includes insurance coverage, is intended to minimize the costs associated with assuming certain types of risk and providing prudent protection. It deals with pure risks that are characterized by chance occurrence and that

Q3. Explain the reasons that have been responsible for the privatization of the insurance industry in the country. Identify the problems and prospects of public insurance enterprises.

Answer. Over the past century, Indian insurance industry has gone through big changes. It started as a fully private system with no restriction on foreign participation. After the independence, the industry went to the other extreme. It became a state-owned monopoly. In 1991, when rapid changes took place in many parts of the Indian economy, nothing happened to the institutional structure of insurance: it remained a monopoly. Only in 1999, a new legislation came into effect

Q4. Explain the creation and application of insurable interest. Give the differences between wagering and insurance.

Answer. Insurable interest exists when an insured person derives a financial or other kind of benefit from the continuous existence of the insured object (or in the context of living persons, their continued survival). A person has an insurable interest in something when loss-of or damage-to that thing would cause the person to suffer a financial loss or other kind of loss.

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Q5. Give the important activities of Life Insurance Company. Describe the important historical milestones in the development of the life insurance sector in India.

Answer. Important activities of Life Insurance Company:

An important development in the financial markets of several industrial countries in recent decades has been the growth of long-term institutional investors and their increasing domination of the capital market. Aided by both demographic and financial market trends, it seems likely that this development will continue in the future. However, the nature and the importance of this change - including the global dimensions of the trend towards institutionalization - have often

Q6. Give short notes on:

(a) Pricing objectives.

(b) Pricing elements.

(c) Rate computation.

Answer. (a) Pricing objectives

A goal that guides a business in setting the cost of a product or service to potential consumers. A pricing objective underlies the pricing process for a product, and it should reflect a company's marketing, financial, strategic and product goals, as well as consumer price expectations and the levels of available stock and production resources. Some examples of pricing objectives include maximizing short run profits, increasing sales volume, matching competitors' prices, encouraging

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MF0017-Merchant Banking and Financial Services

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Master of Business Administration - MBA Semester 4

MF0017-Merchant Banking and Financial Services

(Book ID: B1815)

Assignment (60 Marks)

Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.

Q1. Explain the concept of merchant banking. Give a small introduction on book building and write about the methods and guidelines for book building.

Answer. Merchant Banking is a combination of Banking and consultancy services. It provides consultancy to its clients for financial, marketing, managerial and legal matters. Consultancy means to provide advice, guidance and service for a fee. It helps a businessman to start a business. It helps to raise (collect) finance. It helps to expand and modernize the business. It helps in restructuring of a business. It helps to revive sick business units. It also helps companies to register, buy and sell shares at the stock exchange. In short, merchant banking provides a wide

Q2. Explain the whole concept of issue management which includes pre-issue and post issue management.

Answer. The phrase “issue management” was coined by Howard Chase in April of 1976. Throughout the 1950s and 1960s in his role as a corporate PR officer, Chase was fascinated with the increasing influence that outside forces exerted on corporations. Chase was convinced that there exists within the company a group of professionals with the network of relationships in place that could alert the organization early on that an issue was brewing. The resulting lead time could enable the company to better respond when trouble hit.

Q3. Financial services are of several kinds. Financial services are divided into two extensive categories. Explain in detail both the categories of financial services.

Answer. Fund Based Services:

Ø  Working Capital financing.

A firm's working capital is the money available to meet current obligations (those due in less than a year) and to acquire earning assets. China-trust Commercial Bank offers corporations Working Capital Finance to meet their operating expenses, purchasing inventory, receivables financing, either by direct funding or by issuing letter of credit.

Q4. Give the difference between Bank Vs Depository. Explain the functions performed by depository.

Answer. Bank: A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities, either directly by loaning or indirectly through capital markets. A bank links together customers that have capital deficits and customers with capital surpluses.

Q5. Give the introduction of leasing with an example. Explain all the four types of leasing.

Answer. Leasing is a process by which a firm can obtain the use of a certain fixed assets for which it must pay a series of contractual, periodic, tax deductible payments.

The lessee is the receiver of the services or the assets under the lease contract and the lessor is the owner of the assets. The relationship between the tenant and the landlord is called a tenancy, and can be for a fixed or an indefinite period of time (called the term of the lease). The consideration for the lease is called rent. A gross lease is when the tenant pays a flat rental

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Q6. Write about the concept of securitization and its features. Explain the process of securitization of debts and its advantages.

Answer. Securitization is the process of taking an illiquid asset, or group of assets, and through financial engineering, transforming them into a security. The process through which an issuer creates a financial instrument by combining other financial assets and then marketing different tiers of the repackaged instruments to investors. The process can encompass any type of financial asset and promotes liquidity in the marketplace.

MF0016-Treasury Management

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Master of Business Administration - MBA Semester 4

MF0016-Treasury Management

Assignment (60 Marks)

Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60

Q1. Give the meaning of treasury management. Explain the need for specialized handling of treasury and benefits of treasury.

Answer. Treasury management is the planning, organising and control of funds required by a corporate entity. Funds come in several forms: cash, bonds, currencies, financial derivatives like futures and options etc. Treasury management covers all these and the intricacies of choosing the right mix. According to Teigen Lee E, “Treasury is the place of deposit reserved for storing treasures and disbursement of collected funds”. Treasury management is one of the key responsibilities of the Chief Financial Officer (CFO) of a company.

 

Q2. Explain foreign exchange market. Write about all the types of foreign exchange markets. Explain the participants in foreign exchange markets.

Answer. Foreign Exchange market (forex market) deals with purchase and sale of foreign currencies. The bulk of the market is “over the counter” (OTC) i.e. not through an exchange which is well regulated.

International trade and investment essentially requires foreign markets. Banks act as intermediaries and perform currency exchange transactions by quoting purchase and selling prices.

 

Q3. Write an overview of risk mitigation. Explain the processes of risk containment. Write about the tools available for managing risks.

Answer. Risk Mitigation: It is important that an organisation is not only aware of the risks before it impacts their bottom line, but has well-laid action plans to meet the risks and mitigate its adverse impact.

The overall responsibility for risk management lies with the top management and the board of directors of the enterprise.

 

Q4. What is Interest Rate Risk Management (IRRM)? Write the components and features of IRRM. Explain the macro and micro factors affecting interest rate.

Answer. Interest Rate Risk Management (IRRM)

Interest Rate Risk is the risk

·       to the earnings from an asset portfolio caused by interest rate changes

·       to the economic value of interest-bearing assets because of changes in interest rates

·       to costs of fixed-rate debt securities from falling bank rates

·       to impact of interest rates on cost of capital used by the firm as hurdle rate for capital investment

 

Q5. Explain the contents of working capital. Write down the need for working capital.

Answer. As stated above, working capital comprises the working assets of a firm. What are these assets? Look at the items in these examples.

1.     A trading business for instance may have to purchase and store products to be sold, paying for them before they can be sold and cashed. A factory that produces and sells products has to store raw materials and finished goods, besides having some unfinished materials under process.

2.     A company may also need to allow the customers to pay later instead of insisting on cash at the point of delivery.

 

Q6. Explain the concepts and benefits of integrated treasury. Explain the advantages and disadvantages of operating treasury.

Answer. The concept of integrated treasury works on the principle that Treasury can be a single unifying force of a company’s activities in the money market, capital market and forex market; and can help the company derive synergy. Synergy is a powerful advantage in business because it brings together two or more activity domains and achieves a total effect that is greater than the sum of all the individual domains.

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