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Master of
Business Administration - MBA Semester 4
MU0018-Change
Management
(Book ID: B1807)
Assignment
(60 Marks)
Note: Answer all
questions must be written within 300 to 400 words each. Each Question carries
10 marks 6 X 10=60.
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Q1.
Describe Kotter’s Eight Step Change Model.
Answer.
Kotter introduced
an 8-step change model for helping managers deal with transformational change
which is summarised in Kotter’s 8-step
change model.
8 Step Process:
Q2.
Explain the various steps at which control takes place in a Change Management
Process.
Answer.
Change Management Process Control:
In the change management process, controlling
takes place at various steps, which are as follows:
Step
1: Preparation for change
a) The required change has to be identified
Q3.
What do you mean by Organizational Effectiveness? Explain the approaches
involved in achieving Organizational Effectiveness.
Answer.
Organizational Effectiveness:
Organizational effectiveness is the concept of
how effective an organization is in achieving its goals. Every employee in a
company contributes to organizational effectiveness. Taking into account
skills, experience, motivation and rank, some employees play a bigger role than
others. These are the people who contribute to the development of organization
mainly with their knowledge.
Answer.
Organization Culture:
By organization culture, we mean the
strategies and attitudes deemed constant, and prevalent throughout the
workforce hierarchy. Different organizations follow different work cultures in
their workplace, and culture is what makes a workplace an organization. It is a
blend of innovation and the ability to take risks, attention to detail,
outcome, people and team orientation, aggressiveness and stability.
Q5.
Explain the Behavioural Approach to Individual Change.
Answer.
The behavioural approach to
change, as the name implies, very much focuses on how one individual can change
another individual’s behaviour using reward and punishment, to achieve intended
results. If the intended results are not being achieved then an analysis of the
individual’s behaviour will lead to an understanding of what is contributing to
success and what is contributing to non-achievement. In order to elicit the
preferred behaviour the individual must be encouraged to behave that way, and
discouraged from behaving any other way. This approach has its advantages and
disadvantages.
Q6.Write
a brief note on the following:
a)
Kurt Lewin’s Model of change
b)
Burke-Litwin Model of organizational performance and change
Answer.
a. Kurt Lewin’s Model of Change:
In order to ensure that change is permanent,
Kurt Lewin described the three phases of the change process which can enable
the organization to move from the current state to the desired
state-Unfreezing, Changing and Refreezing.
Process
Model of Organizational Change
Unfreezing:
This stage is
designed to make the employees aware and prepared for the proposed change.
Unfreezing leads to a clean state so that new ideas and practices can be
written on this, which can be
Winter-2015
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solved assignments at nominal price of Rs.125 each.
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