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Master of
Business Administration- MBA Semester 4
PM0017-Project
Quality Management
(Book ID:
B2013)
Assignment (60 Marks)
Note: Answer
all questions must be written within 300 to 400 words each. Each Question
carries 10 marks 6 X 10=60.
Q1. Write short notes on:
(a) Plan-Do-Check-Act (PDCA) cycle
(b) Product quality standards
(c) Inputs to quality assurance
process
Answer. a. The plan–do–check–act
cycle is a four–step
model for carrying out change. Just as a circle has no end, the PDCA cycle
should be repeated again and again for continuous improvement.
Plan–Do–Check–Act
Procedure:
Ø Plan. Recognize an opportunity and
plan a change.
Ø Do. Test the change. Carry out a
small-scale study.
Ø Check. Review the test, analyze the
results and identify what you’ve learned.
Q2. Explain the process of quality
control.
Answer. Quality control (QC) is a procedure or set of procedures
intended to ensure that a manufactured product or performed service adheres to
a defined set of quality criteria or meets the requirements of the client or
customer.
The quality
control process is divided into three separate processes, ensuring that
specialized expertise is applied to each stage of our operation.
Q3. Write a note on tree diagram, an
advanced quality management tool.
Answer. The tree diagram starts with one item that branches
into two or more, each of which branch into two or more, and so on. It looks
like a tree, with trunk and multiple branches. It is used to break down broad
categories into finer and finer levels of detail. Developing the tree diagram
helps you move your thinking step by step from generalities to specifics.
A tree
diagram is a visual depiction of relationships that starts with a central node,
or "trunk." This is the problem that needs solving or the idea you
are analyzing. Each possible solution or event has its own
Q4. Explain the cycle time flowchart
tool that can be used to analyse project processes.
Answer. A cycle time flowchart accounts for all activities and time
required from the start point to the stop point of a process. The intent of
using this tool is to identify non-value-adding activities, bottlenecks,
excessive loops, approvals, and delays. The flowchart is constructed by a team
that owns the process. Participants have a good understanding of the activities
and therefore are best suited to collectively produce the cycle time of the
overall process.
Q5. Discuss the role of training and
development in project quality.
Answer. Training and development provides both the company as a whole
and the individual employees with benefits that make the cost and time a
worthwhile investment.
Addressing Weaknesses
Most
employees have some weaknesses in their workplace skills. A training program
allows you to strengthen those skills that each employee needs to improve. A
development program brings all employees to a higher level so they all have
similar skills and knowledge. This helps reduce any weak links within the
company who rely heavily on others to complete basic work tasks. Providing the
necessary
Q6. What are the issues in quality
control in construction?
Answer. Quality control is the part of quality management
that ensures products and service comply with requirements. It is a work method
that facilitates the measurement of the quality characteristics of a unit,
compares them with the established standards, and analyses the differences
between the results obtained and the desired results in order to make decisions
which will correct any differences.
Technical
specifications define the type of controls that must be carried out to ensure
the construction works are carried out correctly. They include not only
products materials, but also the execution and
Winter-2015
Get solved
assignments at nominal price of Rs.125 each.
Mail us at: subjects4u@gmail.com or contact at
09882243490
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