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Master of Business Administration -
MBA Semester 4
MH0059-Quality Management in
Healthcare Services
(Book ID: B1323)
Assignment (60 Marks)
Note: Answers for 10 marks questions
should be approximately of 400 words. Each question is followed by evaluation
scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Discuss the dimensions of quality
management in healthcare.
Answer. Four Dimensions of Quality in
Healthcare:
Ø Accreditation and Certification of Hospitals
and Community-Based Services
Ø Clinical Quality Performance Measurement and
Improvement
Ø Patient Safety Assurance and Harm Prevention
Ø Patient Experiences and Perceptions of Care
In addition, there is a fifth
dimension: Time, which means changes in the first four dimensions over time.
The continuum of performance measurement over time within each dimension, from
historical benchmarks toward achievable goals, through continuous improvement,
is really where
Q2. Explain the tools used for quality
improvement in healthcare services.
Answer. The
preparatory phases of Quality Improvement involve several steps using a number
of different tools.
Eight quality tools are available to
help organizations to better understand and improve their processes. The
essential tools for the discovery process are:
Ø Check Sheet
Ø Cause-and-Effect Sheet
Ø Flow Chart
Ø Pareto Chart
Q3. Describe the various phases in
implementation of Six Sigma.
Answer. Selecting the Right Projects
Before beginning any process
improvement project, it’s vital that you choose projects that are good
candidates for improvement. A good project for improvement:
Ø Has an obvious problem within the process
Ø Has the potential to result in increased
revenue, reduced cost or improved efficiency
Ø Has collectable data.
Q4. Explain the steps followed in
implementation of QMS in healthcare organization.
Answer. 1. Mission. Clarify
Vision and Values
Employees need to
know how what they do is tied to organizational strategy and objectives which
makes it important that all employees understand where the organization is
headed (its vision), what it hopes to accomplish (mission) and the operational
principles (values) that will steer its priorities and decision making. Having a process to educate employees during
new employee orientation and a communication process to help ensure that the mission,
vision and values is always in front of the people is a major first step.
Q5. Define total quality management. Discuss
the importance of TQM in healthcare.
Answer. Total Quality Management: Total quality management (TQM) consists of
organization-wide efforts to install and make permanent a climate in which an
organization continuously improves its ability to deliver high-quality products
and services to customers. While there is no widely agreed-upon approach, TQM
efforts typically draw heavily on the previously developed tools and techniques
of quality control. TQM enjoyed widespread attention during the late 1980s and
early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six
Sigma.
Q6. Explain team processes in healthcare.
Answer. Health care or healthcare is the maintenance or improvement of health
via the diagnosis, treatment, and prevention of disease, illness, injury, and
other physical and mental impairments in human beings. Health care is delivered
by health professionals (providers or practitioners) in allied health
professions, chiropractic, physicians, dentistry, midwifery, nursing, medicine,
optometry, pharmacy, psychology, and other health professions. It includes the
work done in providing primary care, secondary care, and tertiary care, as well
as in public health.
Spring-2016
Get solved
assignments at nominal price of Rs.125 each.
Mail us at: subjects4u@gmail.com or contact at
09882243490
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