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Master
of Business Administration - MBA Semester 4
MU0016
- Performance Management and Appraisal
Q1. Explain the aims and purpose of
“Performance management’’? 10
Answer. Aims of Performance Management
The major
objectives of performance management are discussed below:
Ø To enable the employees towards achievement of
superior standards of work performance.
Ø To help the employees in identifying the
knowledge and skills required for performing the job efficiently as
Q2. Define performance appraisal. What are the
dimensions of performance appraisal? Describe the characteristics of
performance appraisal. (Definition of performance appraisal, Dimensions of
performance appraisal, Characteristics of performance appraisal) 2, 3, 5
Answer. Performance appraisal is also known as
performance evaluation or performance review. It is the most crucial phase of
the performance management process. Performance appraisal is a necessary
management technique, wherein the employee and their manager mutually discuss
and evaluate the employee’s performance for the past year. Performance appraisal
helps to have written records of the employee’s performance to
Q3. Explain 5 traditional and 5 modern methods
of performance appraisal. 10
Traditional
and modern methods of performance appraisal
Answer. Traditional Methods
From the
name itself, one can identify that these are the methods that are most commonly
used. The traditional methods of performance appraisal are:-
Ø Essay appraisal method.
Ø Straight ranking method.
Ø Paired comparison method.
Ø Critical incidents method.
Ø Field
Q4. What is performance feedback? List any 3
important principles of feedback? Explain some of the pitfalls of performance
feedback?
Ø Meaning
of performance feedback
Ø Three
important principles of performance feedback
Ø Pitfalls
of performance feedback
Answer. Performance feedback is, generally, in the form of an annual
evaluation, that is, performance reviews are scheduled annually, in which your
performance is measured against pre-established criteria. This type of an
appraisal review offers both the parties – the giver and the receiver, an
opportunity for a formal, documented communication. Feedback serves as a
cornerstone to help employees to improve their performance in
Q5. What is meant by “360 Degree feedback”?
Explain its purpose. What are the advantages and disadvantages of 360 degree
feedback? (Meaning of 360 degree feedback, Purpose of 360 degree feedback,
Advantages of 360 degree feedback, Disadvantages of 360 degree feedback) 2, 4, 2, 2
Answer. 360-Degree feedback
In this
system of feedback, an individual receives feedback from almost all the people
who work around them. Feedback is provided from different directions which
include peers, subordinates, supervisors, and even the individual themselves.
The objective of this is to give the individual personal feedback from a variety
of perspectives, so as to provide the individual a more complete understanding
of how others perceive them. 360-
Q6. Write a brief note on Ethics in
performance management. (Importance of ethics in PM, Concept of PM as related
to ethical aspects, Role of ethics in PM) 3, 4, 3
Answer. A performance appraisal feedback which helps
the individual to recognise objectives that are closely linked with that of the
organisation's, moulds the individual to perform at a higher level and the
organisation is less likely to lose a valuable employee. The objective of the
performance appraisal feedback is to develop the individual and not to threaten
their self-esteem. Hence, treatment of people is the most fundamental ethical
issue. Thus,
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