OM0011–Enterprise Resource Planning

SUMMER-2015

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Master of Business Administration- MBA Semester 3

OM0011–Enterprise Resource Planning-4 Credits

(Book ID: B1964)

Assignment (60 Marks)

Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60

Q1. a. Explain the different types of business processes.

b. What are the different components of an information system?

Answer. a. There are three types of business processes:

1. Management processes, the processes that govern the operation of a system. Typical management processes include "corporate governance" and "strategic management".

2. Operational processes, processes that constitute the core business and create the primary value stream. For example, taking orders from customers, and opening an account in a bank branch.

3. Supporting processes, which support the core processes. Examples include Health & Safety, accounting, recruitment, call center, technical support.

Q2. Write short notes on:

a. Customer relationship management

b. Data warehousing

c. Data Mining

d. OLAP

Q3. Elaborate the different modules under manufacturing and production planning.

Q4. Discuss the various terminologies of ERP purchase system.

Answer: ERP is short for enterprise resource planning.

Enterprise resource planning (ERP) is business process management software that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources. ERP software integrates all facets of an

Q5. CRM is a powerful tool used by an organization to acquire new customers and retain the existing ones. Explain various types of CRM.

Answer: Customer Relationship Management (CRM)

Customer Relationship Management, better known as CRM, is a broad term that covers concepts used by companies to manage their relationships with customers, which may include attracting the customer, analyzing the customer, and satisfying the customer. CRM is not simply advanced technology; it is a

Q6.  a. Explain main application suite provided by JD Edwards World Solutions Company.

b. Explain the different modules under MFG/PRO application.

Answer. a. JD Edwards Enterprise One is an integrated applications suite of  ERP software that combines business value, standards-based technology, and deep industry experience into a business solution with a low total cost of ownership (TCO). JD Edwards is unique from the perspective that it offers you:-

- Choice of databases, operating systems, and hardware so you can build and expand your IT solution to meet your business requirements

SUMMER-2015

Get solved assignments at nominal price of Rs.120 each.

Mail us at: subjects4u@gmail.com or contact at

09882243490