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MBA Semester 3
QM0019-Foundations of Quality
Management
(Book ID: B1725)
Assignment
(60 Marks)
Note: Answer all questions must be
written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60.
Q1. (i) Define “Total Quality Management”
(ii) Describe the eight key dimensions of
quality according to Garvin.
Answer. a. Total Quality Management (TQM) is a comprehensive
and structured approach to organizational management that seeks to improve the
quality of products and services through ongoing refinements in response to
continuous feedback. TQM requirements may be defined separately for a
particular organization or may be in adherence to established standards, such
as the International Organization for Standardization's ISO 9000 series. TQM can
be applied to any type of organization; it originated in
Q2. Explain the contributions of the following
quality gurus towards quality management:
(a) Masaki Imai
(b) W. Edwards Deming
Answer. (a) Masaki Imai:
Masaaki Imai
(born, 1930) is a Japanese organizational theorist and management consultant,
known for his work on quality management, specifically on Kaizen.
Kaizen,
Japanese for "improvement" or "change for the best", refers
to philosophy or practices that focus upon continuous improvement of processes
in manufacturing, engineering, and business management. It has been applied in
Q3. Describe ‘Quality policy’ and ‘Quality
Objectives’ in details with examples.
Answer. Quality Policy
The quality
policy is the only true definition of quality that counts in your organisation.
Provided that you take into account the few important items the standard asks
for, you can define and measure quality any way you choose.
1. Make sure
the
Q4. Explain the following in brief:
(a) Quality audits
(b) Productivity
Answer. a. Quality audit is the process of
systematic examination of a quality system carried out by an internal or
external quality auditor or an audit team. It is an important part of
organization's quality management system and is a key element in the ISO
quality system standard, ISO 9001.
Quality
audits are typically performed at predefined time intervals and ensure that the
institution has clearly defined internal system monitoring procedures linked to
effective action. This can help determine if the organization complies with the
defined quality system processes and can involve procedural or
Q5. Write short notes on the following:
(a) Knowledge Management
(b) Quality Awards
Answer. a. Knowledge management (KM) is the process of
capturing, developing, sharing, and effectively using organizational knowledge.
It refers to a multi-disciplinary approach to achieving organizational
objectives by making the best use of knowledge.
KM includes
courses taught in the fields of business administration, information systems,
management, and library and information sciences. More recently, other fields
have started contributing to KM research, including information and
Q6. Define ‘Quality Costs’. Describe the
different types of Quality Costs.
Answer. Quality Costs: Sum of costs
incurred in maintaining acceptable quality levels plus the cost of failure to
maintain that level (cost of poor quality).
In process
improvement efforts, quality costs or cost of quality is a means to quantify
the total cost of quality-related efforts and deficiencies. It was first
described by Armand V. Feigenbaum in a 1956 Harvard Business Review article.
Prior to its
introduction, the general
FALL-2015
Get solved
assignments at nominal price of Rs.125 each.
Any issues
mail us at: subjects4u@gmail.com or contact at
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