FALL-2015
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MBA Semester 3
QM0022-TQM Tools and Techniques
(Book ID: B1725)
Assignment
(60 Marks)
Note: Answer all questions must be
written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60.
Q1. List the seven basic quality control
tools. Describe any three of them.
Answer. The Seven Basic Tools of Quality is a designation
given to a fixed set of graphical techniques identified as being most helpful
in troubleshooting issues related to quality. They are called basic because
they are suitable for people with little formal training in statistics and
because they can be used to solve the vast majority of quality-
Q2. Define Benchmarking. Explain the types of
benchmarking.
Answer. A measurement of the quality of an organization's
policies, products, programs, strategies, etc., and their comparison with
standard measurements, or similar measurements of its peers.
The
objectives of benchmarking are
(1) to
determine what and where improvements are called for,
(2) to
analyze how other organizations
Q3. Explain the following:
(a) Continuous Improvement Process
(b) Poka Yoke
Answer. a. A continual improvement process, also often called a continuous improvement process
(abbreviated as CIP or CI), is an ongoing effort to improve products, services,
or processes. These efforts can seek "incremental" improvement over
time or "breakthrough" improvement all at once. Delivery (customer
valued) processes are constantly evaluated and improved in the light of their
efficiency, effectiveness and flexibility.
A broader
definition is that of the Institute
Q4. Define ‘Six Sigma Methodology’. What are
the key roles in Six Sigma methodology? Explain DMAIC methodology of Six Sigma.
Answer. Six Sigma seeks to improve
the quality of the output of a process by identifying and removing the causes
of defects and minimizing variability in manufacturing and business processes.
It uses a set of quality management methods, mainly empirical, statistical
methods, and creates a special infrastructure of people within the
organization, who are experts in these methods. Each Six Sigma project carried
out within an organization follows a defined sequence of steps and has specific
value targets, for example: reduce process cycle time, reduce pollution,
Q5. What is ‘FMEA’? Explain the concept of
‘Risk Priority Number’.
Answer. Meaning of FMEA:
Also called:
potential failure modes and effects analysis; failure modes, effects and
criticality analysis (FMECA).
Failure modes and
effects analysis (FMEA) is a step-by-step approach for identifying all possible
failures in a design, a manufacturing or assembly
Q6. Write short notes on the following:
(a) Design of Experiments
(b) Just – In – Time (JIT)
Answer. a. Design of Experiments: Design
of experiments (DOE) is a systematic, rigorous approach to engineering
problem-solving that applies principles and techniques at the data collection
stage so as to ensure the generation of valid, defensible, and supportable
engineering conclusions.
Purpose of
Experimentation:
Designed experiments have
FALL-2015
Get solved
assignments at nominal price of Rs.125 each.
Any issues
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