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Fall-2013
Master of
Business Administration - MBA Semester 4
MH0059–Quality
Management in Healthcare Services-4 Credits
(Book ID:
B1323)
Assignment
(60 Marks)
Note: Answers
for 10 marks questions should be approximately of 400 words. Each question is
followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Explain the principles of quality
in healthcare.
Answer. Principles for
Health Care
If we're going to fix our economy, we must fix America's
broken healthcare system - we cannot afford to wait. Crushing healthcare costs
have made it impossible to strengthen our economy, with families and businesses
all struggling to make ends meet. Reforming healthcare means: keeping the
healthcare you have, if you like it, seeing the doctor of your choice,
increasing the quality of care while decreasing costs and
Q2. Differentiate between Six sigma
and Total quality management.
Answer. Six Sigma
and Total Quality Management in Healthcare
Quality
improvement in health care has developed gradually as emerging ideas have been
explored and implemented within various clinical and non-clinical
settings. One of the more recent methods
of quality improvement which has been introduced into healthcare organizations
is Six Sigma. Six Sigma is “a rigorous
set of processes and techniques to measure, improve, and control the quality of
care and service based on what is important to the customer (Woodard, 2005, p.
229).”
The
goal of this approach is
Q3. Explain the
implementation of QMS in healthcare organisation.
Answer. Steps to
Creating a Total Quality Management System
1. Clarify Vision, Mission and Values
Employees need to know how what they do is tied to
organizational strategy and objectives which makes it important that all
employees understand where the organization is headed (its vision), what it
hopes to accomplish (mission) and the operational principles (values) that will
steer its priorities and decision making.
Q4. Define accreditation and
certification. List the benefits of accreditation and certification of
hospitals.
Answer. Certification and Accreditation
(C&A or Can) is a process for implementing information security. It is a
systematic procedure for evaluating, describing, testing and authorizing
systems prior to or after a system is in operation. The C&A process is used
extensively in the U.S. Federal Government. Some C&A processes include
FISMA, NIACAP, DIACAP and DCID 6/3.
NIST Special Publication 800-37, "Guide for Applying the
Risk Management Framework to Federal Information Systems,"
Q5. Define total quality management.
Discuss the importance of TQM in healthcare.
Answer. Total quality management
(TQM) was developed
by William Deming, a management consultant whose work had great impact on
Japanese manufacturing. While TQM shares much in common with with the Six Sigma
improvement process, it is not the same as Six Sigma. While it focuses on
ensuring that internal guidelines and process standards reduce errors, Six
Sigma looks to reduce defects.
Q6. Discuss the methods of
performance evaluation in healthcare services.
Answer. Evaluation can only take place in fertile
ground. This means that key actors should have an appreciation of the analysis
enterprise and a desire to use analysis as a tool for decision-making. In
addition, there needs to be active discussion between the evaluator and
decision-makers about what new knowledge is to be developed
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