Solved assignments for
Rs.150 each
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Fall-2013
Master of
Business Administration - MBA Semester 4
QM0017–Quality
Management Systems-4 Credits
(Book ID:
B1350)
Assignment
(60 Marks)
Note: Answers
for 10 marks questions should be approximately of 400 words. Each question is
followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Describe the various clauses
provided by ISO 9001:2008 standard.
Answer. The International
Organization for Standardization (ISO) was founded in 1946 to develop a common set of processes such
as manufacturing, common trade, and communications that supported the
objectives set by the quality management systems of an organization. The first
standard was published in 1987 and it
Q2. Elucidate the various
documentation requirements of AS 9100. List out the various benefits of
implementing AS 9100.
Answer. AS9100 is a widely adopted and standardized
quality management system for the aerospace industry. It was released in
October, 1999, by the Society of Automotive Engineers and the European
Association of Aerospace Industries.
Q3. Explain the requirements of ISO
14001. Describe features and the benefits of ISO 14001.
Answer. ISO 14001 is specified by International
Organization for Standardization and is the part of the 16 international
Environmental standards specified. The latest version of this standard is ISO
14001:2004 which specifies the Environmental Management System of an
organization. The requirements specify the organization to develop and
implement a policy and information about the environmental aspects. These can
be used by the organization to measure and document the environmental impact.
Q4. Explain the framework of ISO/IEC
20000.
Answer. Information Technology
Service Management (ITSM) addresses the start, plan, organization, management, provision, support
and improvement of IT services customized according to the requirements of the
organization. Information Technology Service Management incorporates computing,
communication, data processing, and various other means of converting data into
useful information. The ITSM is targeted to the customers and considered as a
consumer friendly approach in
Q5. Explain the elements and benefits
of Occupational Health and Safety Management Systems (OHSAS) standard ISO18001.
Answer. Occupational safety and
health is an area
concerned with protecting the safety, health and welfare of people engaged in
work or employment. The goals of occupational safety and health programs
include fostering a safe and healthy work environment. OSH may also protect
co-workers, family members, employers, customers, and many others who might be
affected by the workplace
Q6. Explain the framework of
(Customer Operations Performance Centre) COPC 2000. List out the various
benefits of COPC 2000.
Answer. The COPC-2000 CSP Standard was established in 1996, by
leading technology corporations that outsourced and function contact centers
For example, Microsoft, Compaq, Intel Corporation, Novell, and Dell), other
companies with customer service provided by their within managed
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