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Fall-2013
Master of
Business Administration - MBA Semester 4
QM0018–Quality
Development Methods-4 Credits
(Book ID:
B1351)
Assignment
(60 Marks)
Note: Answers
for 10 marks questions should be approximately of 400 words. Each question is
followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Performance analysis is an
assessment of process, equipment, employee or any other factor to gauge the
progress towards predetermined goals. Explain briefly the steps for conducting
performance analysis. What are the advantages of performance analysis?
Answer. Performance analysis is an assessment of process,
equipment, employee, or any other factor to gauge progress towards
predetermined goals. It is guided and assessed by effectiveness, efficiency,
and equity. Front-end performance analysis is one of the most important
investments that the organizations should make to achieve maximum return on all
other investments in human performance.
Q2. Discuss supplier development
process. Explain the reasons for supplier development.
Answer. Supplier development can be loosely defined as the process
of working collaboratively with suppliers to improve or expand their
capabilities. An example may be teaching a supplier how to manufacture a type
of item that they never manufactured before for the purposes of giving you the
Q3. Describe the features of Total
Systems Intervention (TSI). Explain the phases in TSI Process.
Answer. Total Systems Intervention
(TSI) was originally
introduced in 1991 by Flood and Jackson as a methodology intended to enable
practicing managers to operationalize the philosophy and principles of Critical
Systems Thinking (CST). The CST movement is based on five commitments: critical
awareness, social awareness, complementary at the theoretical level, complementary
at the methodological level, and a commitment to human well-being and
emancipation.
Q4. Stakeholder participation
improves the organizational processes. Explain importance and principles of
stakeholder participation.
Answer. Stakeholder engagement is the process by which an
organization involves people who may be affected by the decisions it makes or can
influence the implementation of its decisions. They may support or oppose the
decisions, be influential in the organization or within the community in which
it operates, holds relevant official positions or be affected in the long term.
Stakeholder
engagement is a key part of corporate social responsibility (CSR) and achieving
the triple bottom
Q5. Discuss the stages of
Benchmarking. Briefly explain the types of benchmarking.
Answer. Benchmarking can be defined as the systematic
process of comparing an organization’s products, services and practices against
those of competitor organizations or other industry leaders to determine what
it is they do that allows them to achieve high levels of performance.
Types of Benchmarking:
There are
several types of benchmarking, now will discuss about generic, functional,
process, product, global, strategic and operational benchmarking.
1. Generic
benchmarking: It is a form of external benchmarking. It is a performance
enhancement
Q6. Explain DMAIC and DMADV models.
Distinguish between DMAIC and DMADV.
Answer. DMAIC (define measure, analyze, improve,
control) is an approach to problem-solving defined as part of the Six Sigma
management philosophy.
1. Define:
State the problem, specify the customer set, identify the goals, and outline
the target process.
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