Spring-2015
Get solved
assignments at nominal price of Rs.120 each.
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Master of
Business Administration- MBA Semester 3
OM0011–Enterprise
Resource Planning-4 Credits
(Book ID:
B1964)
Assignment (60 Marks)
Note: Answer
all questions must be written within 300 to 400 words each. Each Question
carries 10 marks 6 X 10=60
Q1. a. Explain the different types of business processes.
b. What are the different components of an information system?
Answer. a. There are three types of business processes:
1. Management processes, the processes that govern the
operation of a system. Typical management processes include "corporate
governance" and "strategic management".
2. Operational processes, processes that constitute the
core business and create the primary value stream. For example,
Q2. Write short notes on:
a. Customer relationship management
b. Data warehousing
c. Data Mining
d. OLAP
Answer. a. Customer Relationship Management (CRM) is a tool that
helps an organisation in establishing strong relationships with its customers.
It enables an organisation to identify the needs and expectations of customers
and fulfill them, which results in achieving a high level of customer
satisfaction. Customer relationship management (CRM) is an approach to managing
a company’s interactions with current and future customers. It often involves
using technology to organize, automate, and synchronize sales, marketing,
customer service, and
Q3. Elaborate the different modules under manufacturing and
production planning.
Answer: Modules under manufacturing and production planning:
Material and capacity planning: Apart from
purchasing quality products, you always expect on-time delivery of products. In
order to fulfill these requirements, an organisation needs to develop an
effective production schedule by properly planning its materials and capacity
requirements. Material planning is all about managing the supply of raw
materials for quality production.
Traditionally production planning software was a
separate package or an independently functioning module in Standard ERP. The
level of
Q4. Discuss the various terminologies of ERP purchase
system.
Answer: ERP is short for enterprise resource planning.
Enterprise
resource planning (ERP) is business process management software that allows an
organization to use a system of integrated applications to manage the business
and automate many back office functions related to technology, services and
human resources. ERP software integrates all facets of an operation, including
product planning, development, manufacturing, sales and marketing.
ERP software is
considered an
Q5. CRM is a powerful tool used by an organization to
acquire new customers and retain the existing ones. Explain various types of
CRM.
Answer: Customer Relationship Management (CRM)
Customer
Relationship Management, better known as CRM, is a broad term that covers
concepts used by companies to manage their relationships with customers, which
may include attracting the customer, analyzing the customer, and satisfying the
customer. CRM is not simply advanced technology; it is a comprehensive approach
to customer
Q6. a. Explain main
application suite provided by JD Edwards World Solutions Company.
b. Explain the different modules under MFG/PRO application.
Answer. a. JD Edwards Enterprise One is an
integrated applications suite of ERP
software that combines business value, standards-based technology, and deep
industry experience into a business solution with a low total cost of ownership
(TCO). JD Edwards is unique from the perspective that it offers you:-
- Choice of
databases, operating systems, and hardware so you can build and expand your IT
solution to meet your business
Spring-2015
Get solved
assignments at nominal price of Rs.120 each.
09882651000, 08894387490
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