Spring-2015
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assignments at nominal price of Rs.120 each.
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Master of
Business Administration- MBA Semester 4
OM0016–Quality
Management-4 Credits
(Book ID:
B2009)
Assignment (60 Marks)
Note: Answer
all questions must be written within 300 to 400 words each. Each Question
carries 10 marks 6 X 10=60.
Q1. Discuss
the various dimensions of quality given by Garvin.
Answer. Garvin's eight dimensions can be summarized as
follows:-
1. Performance
Performance refers to a product's primary operating
characteristics. This dimension of quality involves measurable attributes, so
brands can usually be ranked objectively on individual aspects of performance.
Overall performance rankings, however, are more difficult to develop,
especially when they involve benefits that not every consumer needs.
Performance is often a source of contention between customers and suppliers,
Q2. What are
the benefits of applying ISO standards in you organisation?
Answer. Benefits
of standards: the ISO Materials
ISO has developed materials describing the economic
and social benefits of standards, the ISO Materials. They are intended to be
shared with decision makers and stakeholders as concrete examples of the value
of standards.
Q3. What do
you understand by Management by Walking around (MBWA), a strategy that may be
adopted by the top management to lead an organisation towards TQM.
Answer. MBWA...
To get connected and stay connected, you need to walk
around and talk to your team, work alongside them, ask questions, and be there
to help when needed. This practice has been called Management By Wandering
Around (or Management By Walking About) – MBWA for short.
Q4. What are
the major differences between Total Quality Management (TQM) and Six Sigma? Explain
the steps involved in identifying customer requirements for product development.
Answer. TQM, total quality management, and Six Sigma are time
tested tools to enhance quality of products as well as services. While there
are numerous similarities, the subtleties within these systems are different.
Traditionally, these systems have been utilized by large corporations.
Six Sigma and TQM are both quality-improvement systems
and attempt to reduce defective products or poor service in an organization,
while improving customer satisfaction. Both approaches first and foremost
attempt to identify the fundamental sources of defects and provide lasting
cures that will permanently enhance quality.
Q5. Write
short notes on:
1. Fault
Tree Analysis (FTA)
2. Failure
Mode Effect Analysis (FMEA)
Answer. 1. Fault
Tree Analysis
Fault Tree Analysis (FTA) is another technique for
reliability and safety analysis. Fault tree analysis is one of many symbolic
"analytical logic techniques" found in operations research and in
system reliability. Other techniques include Reliability Block Diagrams (RBDs).
Q6. Explain the concept of Knowledge Support
System (KSS). Explain its types.
Answer. Knowledge
management systems refer to any kind of IT system that stores and retrieves
knowledge, improves collaboration, locates knowledge sources, mines
repositories for hidden knowledge, captures and uses knowledge, or in some
other way enhances the KM process. If my explanation above makes the definition
of these systems seem vague, that is because there is no consensus as to what
constitutes a knowledge management system, much like there is no consensus
regarding KM.
Spring-2015
Get solved
assignments at nominal price of Rs.120 each.
09882651000, 08894387490
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