Spring-2015
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Master of
Business Administration- MBA Semester 4
PM0017–Project
Quality Management-4 Credits
(Book ID:
B2013)
Assignment (60 Marks)
Note: Answer
all questions must be written within 300 to 400 words each. Each Question
carries 10 marks 6 X 10=60.
Q1. What is
the need for quality management? Explain the significance of customer focus in
quality management.
Answer. 4
reasons why organizations need to implement quality management –
1. A Quality
Management System Improves Organizational Effectiveness
Every organization has certain goals they need to
reach in every segment of the organization, including customer service,
fulfillment, sales, and purchasing. An essential role of a QMS is establishing
important goals for critical operational sectors, then measuring and reviewing
the organization’s effectiveness at reaching those goals. When an organization communicates the goals
and performance relative to these goals (as well as action plans to close
Q2. Explain
the major project management standards and frameworks.
Answer. PMBOK
is the fundamental knowledge you need
for managing a project, categorized into 10 knowledge areas:
1. Managing
integration: Projects have all types
of activities going on and there is a need to keep the “whole” thing moving
collectively – integrating all of the dynamics that take place. Managing
integration is about developing the project charter, scope statement, and plan
to direct, manage, monitor, and control project change.
2. Managing
scope: Projects need to have a
defined parameter or scope, and this must be broken down and managed through a
work breakdown structure or WBS.
Managing scope is about planning, definition, WBS creation,
Q3. What are
the benefits of quality metrics? Explain the 3 categories of quality metrics.
Answer. List
any 4 benefits of quality metrics –
It is often said that, "What gets measured gets
done." Measurements communicate values and priorities to an organization.
Time and resources devoted to measurement demonstrate management commitment
that the object of the measurement is important. Therefore, the selection of
appropriate metrics is an essential starting point for process
Q4. Discuss
the major barriers to project quality improvement.
Answer. 1.
LACK OF CLARITY
One of the barriers to project implementation is lack
of clarity. Some or all employees don’t know or don’t understand the project
goals, objectives, roles and responsibilities, etc. What are their individual goals and how do
they relate to the goals of other team members, and to the project? Stakeholders don’t see what they have to gain
if your project plans aren’t clear, and everyone must have something to gain or
they don’t cooperate.
Q5. What is
SIPOC (Suppliers, Inputs, Process, Outputs, and Customers)? Which 3 factors
should you focus on developing SIPOC? Explain.
Answer.
SIPOC (sometimes COPIS) is a tool
that summarizes the inputs and outputs of one or more processes in table form.
The acronym SIPOC stands for suppliers, inputs, process, outputs, and customers
which form the columns of the table.
Q6. Write
short notes on the following problem solving methodologies:
1. Brainstorming
2. Nominal Group Technique (NGT)
Answer. 1. Brainstorming
is a group or individual creativity
technique by which efforts are made to find a conclusion for a specific problem
by gathering a list of ideas spontaneously contributed by its member(s). The
term was popularized by Alex Faickney Osborn in the 1953 book Applied
Imagination. Osborn claimed that brainstorming was more
Spring-2015
Get solved
assignments at nominal price of Rs.120 each.
09882651000, 08894387490
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