Tuesday 3 December 2013

BBA101 – Comunication Skills


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Fall-2013
Bachelor of Business Administration - BBA Semester 1
BBA101–Comunication Skills-4 Credits
(Book ID: B1497)
Assignment (60 Marks)
Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Depending on the channel used and the style of communication, there can be various types of communication. Explain the various types of communication based on channels and style?
Answer. Communication is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. It is the meaningful exchange of information between two or more living creatures.
One definition of communication is “any act by which one person gives to or receives from person information about that person's needs, desires, perceptions, knowledge, or affective states. Communication may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or non-linguistic forms, and may occur through spoken or other modes.”

Q2. As a listener, why do you think listening plays a vital role in the organization? Co-relate the importance of the listening process in workplace with probable measures to be taken to improve it.
Answer. Purpose of Listening:
1. The most important part of listening is to focus attention on the sender and be open to receiving the message that he or she has sent.
Ø  We have to insure that we have received the message accurately.  Reduce outside distractions, such as turning away from a busy hallway, turning the radio down or off.  Failure to discern the difference
Q3. Discuss different types of communication network practiced in an organization.
Answer. Communication network means the fundamental models of communication, which is changed from time to time. How our ancestors use methods for communication and what we are doing nowadays for communication. If we do a research then we can see the changes of the mediums for communications. It is based on so many things because communication differs from place to place, stage to stage etc. Like how effectively we are communicating with each other front to front that efficiency won't work if we

Q4. Explain the importance of Business Letters. Differentiate between Personal and Business Letters.
Answer. A business letter is usually used when writing from one company to another, or for correspondence between such organizations and their customers, clients and other external parties. The overall style of letter depends on the relationship between the parties concerned. Reasons to write a business letter include: to request direct information or action from another party, to order supplies from a supplier, to identify a mistake that was committed, to reply directly to a request, to apologize for a wrong, or to convey goodwill. A business letter is useful because it produces a permanent written record, is

Q5. Different purposes of reading require different methods of reading. Describe the various ways of reading. What are the techniques that you can use to improve your reading?
Answer. Types of Readings:
Four different kinds of reading:
1. Skimming - running the eyes over quickly, to get the gist
2. Scanning - looking for a particular piece of information
3. Extensive reading - longer texts for pleasure and needing global understanding
4. Intensive reading - shorter texts,

Q6. Why is employment communication a necessary weapon for employer? What should an applicant look for before he submits a resume to his prospective employer?
Answer. Importance of employment communication:
Participation
Employer-sponsored benefits are group plans, and group plans need participants to be sustainable. A message that explains to employees how 401(k) plans provide retirement income, how health savings accounts reserve cash for medical expenses and how work-life programs help with balancing family demands with work commitments can boost participation.
Value
As companies eliminate pension plans and shift more of the costs of health care to employees, benefits risk losing some of their value in the workplace. J.D. Power and Associates, a quality assessment

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