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Fall-2013
Master of
Business Administration - MBA Semester 4
MU0016–Performance
Management and Appraisal-4 Credits
(Book ID:
B1868)
Assignment
(60 Marks)
Note: Answers
for 10 marks questions should be approximately of 400 words. Each question is
followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. What is “Performance management
planning”? How does planning affect a manager?
Answer. Performance management (PM) includes activities which ensure that
goals are consistently being met in an effective and efficient manner.
Performance management can focus on the performance of an organization, a
department, employee, or even the processes to build a product of service, as
well as many other areas. PM is also known as a process by which organizations
align their resources, systems and employees to strategic objectives and
priorities.
Managing
employee
Q2. Define performance appraisal.
What are the dimensions of performance appraisal? Describe the characteristics
of performance appraisal.
Answer. Performance Appraisals is the assessment of individual’s
performance in a systematic way. It is a developmental tool used for all round
development of the employee and the organization. The performance is measured
against such factors as job knowledge, quality and quantity of output,
initiative, leadership abilities, supervision, dependability, co-operation, judgment,
versatility and health. Assessment should be confined to past as well as
potential performance also. The
Q3. Describe the traditional methods
of performance appraisal.
Answer. Traditional methods of
performance appraisal:
1. Rating
Scales: Rating scales consists of several numerical scales representing job
related performance criterions such as dependability, initiative, output,
attendance, attitude etc. Each scales ranges from excellent to poor. The total
numerical scores are computed and final conclusions are derived. Advantages –
Adaptability, easy to use, low cost, every type of job can be evaluated, large
number of employees covered, no formal training required. Disadvantages –
Rater’s biases
2. Checklist:
Q4. What is performance feedback? Why
is it used? What are the levels of performance feedback?
Answer. Performance feedback:
Regular
conversations should take place throughout the year between supervisors and
employees, and employees are encouraged to seek feedback from their
supervisors. Supervisors should informally alert employees to any performance
issues as soon as possible. Supervisors have a responsibility to address
work-related concerns and complaints employees have a responsibility to
participate in such communications. Many performance concerns can be resolved
when they
Q5. What is meant by “360 Degree
feedback”? Explain its purpose. What are the advantages and disadvantages of
360 degree feedback?
Answer. 360 Degree Feedback is a system or process in which
employees receive confidential, anonymous feedback from the people who work
around them. This typically includes the employee's manager, peers, and direct
reports. A mixture of about eight to twelve people fill out an anonymous online
feedback form that asks questions covering a broad range of workplace
competencies. The feedback forms include questions that are measured on a
rating scale and also ask raters to provide written comments. The person
receiving feedback also fills out a self-rating survey that includes
Q6. Write a brief note on Ethics in
performance management.
Answer. Importance of ethics in PM:
In today’s business climate, acting and behaving ethically
is more important than ever. Project professionals face unique challenges as
they navigate political and social dynamics both inside and outside their
organizations. It may not always be clear how you should act when faced with an
ethical dilemma. Ethics, also known as moral philosophy, is a branch of
philosophy that involves systematizing, defending and recommending concepts of
right and wrong conduct.
Managers may also fail to take their personal feelings into
account when issuing performance judgment, which can bias their
2nd
set
Solved
Assignments for Rs.150 each
08627023490
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