2nd
Set
Solved
assignments for Rs.150 each
08627023490
Fall-2013
Master of
Business Administration - MBA Semester 3
QM0010–Foundation
of Quality Management-4 Credits
(Book ID:
B1240)
Assignment
(60 Marks)
Note: Answers
for 10 marks questions should be approximately of 400 words. Each question is
followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Explain Quality Social Approach
and Quality Environmental Approach.
Answer. Quality Social approach:
Business
conditions are changing and evolving so as the economic environment. In this
competitive environment, organization requires new approaches to survive.
Quality is becoming prime priority for most of the organizations and
implementing a quality system requires management commitment to develop a
quality assurance program. This embraces a variety of activities designed to
ensure reliability in the first
Q2. What is a Quality Manual? How
does it help in documentation? Explain the measurement of Quality.
Answer. Quality Manual:
An official
document produced by a business that details how its quality management system
operates. A typical quality manual will include the company's quality policy
and goals, as well as a detailed description of its quality control system that
might include staff roles and relationships, procedures, systems and any other
resources that relate to producing high quality goods or services.
The Quality Manual includes:
Ø The scope of the quality management
system, including details of and justification for any exclusions
Ø the documented procedures established
for the quality management system, or reference to them
Q3. a. How is the Human Relation
Theory different form the Classical Theory?
b. Briefly explain Quality
inspection, Quality control and Quality Assurance.
Answer. (a) Many important points of
differences will be discussed below:
Classical
Approach
|
Human
Relations Approach
|
Focusing on the jobs and the structure
within the organisation. They believed the organisation needs to be built
according to specific goals and plan within an inflexible specification.
|
People have to be the basis of the
organisation. Organisation needs to be looked as the social function where
the relationship, people needs, and emotional needs are the driver of workers
performance which can lead to enhancement of organisation performance.
|
Q4. Explain the concept of Cost of
Quality. Give a few examples of External and Internal Failure costs.
Answer. The concept of Quality Costs is a means to quantify the total cost of
Quality related efforts and deficiencies. This was first described by Armand
V.Feigenbaum.
Generally, the people have the perception that higher quality
involves higher costs, either for buying better raw materials or machines or by
hiring expensive skills. Furthermore, while cost accounting had evolved to
categorize the financial transactions in to revenues, expenses, overheads, it
had not attempted to categorize the costs related to quality. Management is
well served if the Quality related costs are segregated
Q5. Discuss the importance of
Knowledge Management. Explain the role of Quality in Knowledge Management.
Answer. Davenport (1994) offered the still
widely quoted definition:
"Knowledge management is the process of
capturing, distributing, and effectively using knowledge."
This
definition has the virtue of being simple, stark, and to the point. A few years later, the Gartner Group created
another second definition of KM, which is perhaps the most frequently cited one
(Duhon, 1998):
Q6. Discuss the major
Barriers/obstacles to Quality. Briefly explain some of the methods/ tools,
techniques that can be deployed to overcome the barriers in an organization.
Answer. Barriers/Obstacles
to Quality:
The barriers/obstacles to implement TQM seem endless. The
barriers are found never-ending with plenty of issues. In fact it starts from
top management itself and flows down to all working levels. This is so in all
business sectors, whether they are manufacturing, services, government and even
education.
What we came up with are general
barriers that are likely to cut across the economic board:
2nd
Set
Solved
assignments for Rs.150 each
08627023490
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