Solved
Assignments for Rs.150 each
08627023490
MBA (OPERATIONS MANAGEMENT)
SEMESTER 3
OM0011 – ENTERPRISE RESOURCE PLANNING - 4 CREDITS
(BOOK ID B1233)
ASSIGNMENT- 60 MARKS
Note: Answer all
questions. Kindly note that answers for 10 marks questions should be
Approximately of
400 words. Each question is followed by evaluation scheme.
Q1. Describe Executive
Information Systems (EIS) and list their advantages and disadvantages.
Answer.
EIS
EIS can be considered as a better
and sophisticated DSS. Top-level executives and decision-makershave to face
many problems and face enormous work related pressures. Inspite of that, they
have to make the right decisions, at the right time, toresolve the problems and
take the company forward keeping the profitmargins high. In today's competitive
world, reaction times are shrinking, andtime to make decisions is very less.
EIS is a decision support systemespecially made for senior-level executives.
The main concern of an
Q2. Evaluate different
and popular modules of an ERP package like finance, manufacturing and materials
management.
Answer.
There are many packages
that are developed depending on the requirement of an organisation requirement.
These packages help not only in maintaining the data but also effectively
handle the data as per the requirement of the various needs that arise in the
organisation.
Finance
The entire concept of
Information Technology (IT) is based on the principlethat provides the right
information, at the right time, to the right people.Since, it plays a crucial
role in an organisation’s decision making. Financialdata provides much of this
key information, but simply having the
on a quantity and value
basis, plan, enter and check any goods movements and carry out physical
inventory.
Q3. Describe the
functioning of various sub module of Sales and Distribution module.
Answer.
Typically, Sales and Distribution
module contains the following subsystems:
·
Master Data Management
·
Order Management
·
Warehouse Management
·
Shipping & Transportation
·
Billing & Sales Support
·
Foreign Trade
1.
Master Data Management
Each company has its own
products and customers. It also has thesuppliers to supply required raw
materials. The task of the Master Datamanagement module is to keep information
about all these entities, so thatthis information is available to the
decision-makers and also for
Q4. Describe the types
and sub modules of CRM.
Answer.
CRM software supports front
office operations and the customer service,
sales, and marketing
functions. CRM software is available as stand-alone
software package also.
Types of CRM
Operational CRM: This CRM deals with
providing complete front officesupport to sales, marketing and similar
services. Each customerinteraction is recorded and added to customer's history.
This can beeasily retrieved from database for future reference. The benefit
ofmaintaining this customer interaction history is that the customers caneasily
communicate with the service personnel without having to repeatany of the
earlier communication or information. This CRM is mainlyuseful in automating
customer-centric processes and providingappropriate support to sales and marketing
services. Hence, this CRMsoftware is used popularly in call centres or Business
ProcessOutsourcing (BPO) companies for supporting the call centre staff.
Q5. Explain any 5
phases phases/steps of the ERP implementation
Answer.
Steps in ERP Implementation
PeopleSoft country head Mr
Thiru Vengadam says1 “Phasedimplementation is the right way as the risks are
controllable. It is a goodmanagement practice to build a roadmap for the
overall project, but breakthem into logical phases. Take one logical phase at a
time, give it the rightfocus and ensure the success of that phase before taking
up on the next. Itis also critical to have a
Q6. Describe the ERP
market
Answer.
The ERP market is fast
growing and very competitive. AMR Research Inc. isa leading industry and market
analysis firm specialising in enterpriseapplications and enabling technologies.
They had analysed in 2002 thatEnterprise Resource Planning (ERP) software
market will grow at acompound annual growth rate of 3.7% over the next five
years. During 2007this revenue growth reached double figures.The vendors in the
ERP market are segmented into two levels.They are focusing on expanding product
functionality, new market targetsand higher penetration rates. The top level
consists of five vendors (1998) –SAP AG, Baan PeopleSoft, Oracle Applications,
and J.D. Edwards. Thesecompanies, account for 64 % of the ERP market revenue
and have grownover the past year at a furious pace of 61 %. In addition,
Oracle, People SoftJ.D Edwards, and Baan are each expected to
Solved
Assignments for Rs.150 each
08627023490
No comments:
Post a Comment